Customer Solutions Representative

1 week ago

Melbourne, Victoria, Australia AGL Energy Full time
Join the change. Together, we'll make history.


As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL.

We're re-imagining how homes and business live and work across the country and we want you to be a part of it.

This moment will define our time, and your career as you work alongside Australia's best and brightest minds.

You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.


Everyone at AGL is an important part of building a better energy future and we want you to join in.


About the role:


Looking for a change in career? Join our team as an Inbound Customer Resolutions Agent and experience the satisfaction of delivering exceptional customer service to help our customers achieve success.

We are looking for people who care about our customers as much as we do.

We have multiple Inbound Customer Resolutions Agent roles available with a start date of 20th May in our Docklands Head Office.


As an Inbound Resolutions Agent, you will talk with customers over the phone, assessing our customers' needs to deliver high quality interactions and solutions tailored to each individual situation.


This can include account queries and changes, billing queries, customer complaints, selling to existing and new customers and taking payments.


You will be joining a team of highly driven, fun, and engaged group of contact centre agents who live our values day in and day out and work together to achieve team targets and KPI's.

Our focus is making sure our customers are set up for success. This is the mindset you will bring to every interaction.

Further to this, you can expect:

  • A competitive salary of $67,523 +11% Super + a range of discounts & benefits
  • Opportunity to earn $ quarterly bonuses.
  • A Permanent full-time role working 37.5 hours per week
  • Hybrid work arrangements including work-from-home options post-6-month probation on shifts after 11 AM
  • Paid, onsite training
  • Working hours will be on a rotational basis between 8.00 am pm Monday to Friday and Saturday 8.00 am
  • 4pm
  • Regular theme days, lunches, morning teas, awards nights and more
  • Inclusive & diverse culture with a large focus on physical & mental health
  • Diversity networks including LGBTQI+, indigenous, women in leadership, disability support & more
  • Multiple progression routes within the business

You are:

  • Resilient, empathetic and take care in every interaction with your customers and colleagues.
  • Passionate about customer service and motivated to achieve the best outcome for our customers.
  • A problem solver that gets a thrill out of identifying the root cause and resolving it.
  • A great active listener with excellent communication skills
  • Both written and verbal.
  • A team player that is a key contributor to your team's overall success.
  • Committed to delivering your best at all times.
  • Confident in learning new technologies and systems and navigate computer systems efficiently and accurately.

What is in it for you:

  • Amazing discounts off your AGL Energy & Telecommunication accounts that you can share with your family and friends.
  • A positive work environment where we support each other
  • A supportive team leader that wants you to be successful and grow
  • Daily touch points with your team leader as well as one on one time each month to talk about career development, opportunities, and overall progress.
  • Career Growth, through learning and development programs, leadership programs and through on the job learning.
  • Onsite and offsite engagement activities including fully catered Friends and Family days and theme days.

Note:
You must have unlimited, full working rights in Australia to Apply
- _Benefits may change over time and vary based on role type and location._

Inclusion at AGL


At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community.

AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose

To learn more visit:

  • AGL is a_ Circle Back Initiative employer we commit to respond to every applicant_._

Job Family Group:
Call Centre

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Oji Fibre Solutions Full time

    Progressive and growing manufacturing company:- Strong focus on customer service & details: Noble Park LocationOji Fibre Solutions is a leading producer of market, pulp, paper, and fibre-based packaging. We are committed to delivering innovative, environmentally sustainable products, and working collaboratively to develop solutions that enhance the...

  • Customer Service Reps

    3 days ago

    West Melbourne, Victoria, Australia Customer Management Solutions Full time

    FLEXIBLE HOURS - IMMEDIATE START - GET PAID TO TALK TO PEOPLEWe are a dynamic customer service solutions brand that has an amazing client base.If you're looking for work now - we have tons of opportunitiesAbout the job...> Monday to Sunday 37.5 hours per week; we are a 24/7 365 contact centre - flexibility for you and for us> Immediate start; we have ongoing...

  • Solution Sales Representative

    1 week ago

    Melbourne, Victoria, Australia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Customer Solutions Representative

    1 week ago

    Melbourne, Victoria, Australia AGL Energy Full time

    Join the change. Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Recoveriescorp Full time

    Customer Service RepresentativeCustomer Service RepresentativeJob no: 493038Work type: Contract, Full-timeLocation: Melbourne CBDCategories: CollectionsJoin our team as a Customer Service Representative as the front line of our operations, forging meaningful connections with our valued customers. You will deliver high levels of customer service to provide...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Hudson Australia Full time

    A manufacturer and distributor of sports apparel seeks a Customer Service Representative (B2B) to be based in their office in Cremorne.Customer Service Representative (Business to Business) International manufacturer and distributor of sports apparel Flexible hybrid work model Great employee perks and discounts Great work culture and a collaborative team...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia The Services Company Full time

    Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team.Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the upgrade...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia The Recruitment Company Full time

    Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team.Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the upgrade...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Prowell Group Full time

    Multiple Financial Sector RolesOur client is a leading financial services company who is looking to fill an Account Executive and multiple Customer service positions. They are offer experience and innovative financial solutions with a strong presence in the Australian market and committed to delivering excellence to ensure our clients' financial needs are...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Hudson Full time

    A manufacturer and distributor of sports apparel is looking for a Customer Service Representative (B2C) to join their team in Cremorne office.Key Highlights:Global company specializing in sports apparelHybrid work model and attractive employee benefitsPositive work environment with a supportive teamRole Overview:As a Customer Service Representative, your...

  • Solution Sales Representative – Technology Workflows

    1 week ago

    Melbourne, Victoria, Australia ServiceNow Full time

    Job DescriptionThe Solution Sales Representative will contribute to the market success of ServiceNow's Technology Workflows products. These products are built on our market leading AI capable ServiceNow platform and enable customers to deliver excellence in IT management and service delivery.What you get to do in this roleThe Solution Sales Representative...

  • Business Development Representative Bdr

    1 week ago

    Melbourne, Victoria, Australia Motorola Solutions Full time

    Company Overview:At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.As a global leader in public safety and enterprise security, we create and connect the technologies that help to...

  • Solution Sales Representative – Technology Workflows

    3 days ago

    Melbourne, Victoria, Australia ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Conquest Personnel Pty Ltd Full time

    Customer Service Representative and Administration SupportOur client, an Australian owned and operated company designing and manufacturing award-winning innovative plastic packaging solutions, are seeking a customer-centric administration officer. The bulk of the calls are incoming but you will also be required to make calls from the database to generate new...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Koch Fertilizer Full time

    Your Job Koch Fertilizer is seeking an enthusiastic Customer Service Representative to provide excellent and professional customer service and support to our customers. You will be the first point of contact for customers and will be responsible for ensuring that all customer enquiries are handled in a timely and professional manner. The ideal...

  • Customer Solutions Representative Resolutions

    1 week ago

    Melbourne, Victoria, Australia AGL Energy Full time

    Join the change. Together, we'll make history.As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Red Energy Full time

    Customer Service RepresentativeExciting times are head as we are growing our Customer Solutions TeamAs part of the Customer Solutions team, you will be the first point of contact for all of our customers who call into our contact centre, meaning the types of calls they get in a day are varied - There is never a dull momentYou will need: Customer service...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia IAS RECRUITMENT Full time

    About the company Our client is a renowned Australian company providing superior products and services that support many Australians daily. Currently experiencing significant growth, this is an exciting time to join this organisation, which is looking for a Customer Service Representative within their Financial Services business. About the roleIn this...

  • Sales Development Representative

    1 week ago

    Melbourne, Victoria, Australia Motorola Solutions Full time

    Company Overview:At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we're living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer - safer communities, safer schools, safer hospitals,...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

    Customer Service Representative - ReservoirPart Time Roster hours per week): Monday: 9.30am 4.15pm Tuesday: 9.30am 4.15pm Wednesday: 9.30am 4.15pm Thursday: 9.30am 4.15pm Friday: 9.30am 4.15pmDo work that mattersAs the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal...