Crew Performance Manager Melbourne

2 weeks ago

Melbourne, Victoria, Australia Qantas Airways Limited Full time
Full time, flexible conditions

  • Immediate access to world class Staff Travel benefits
  • Initial 12month fixed term contract
Jetstar thrives on innovation. We're always looking for proactive professionals to help our business work smarter and more efficiently. You will be encouraged to think innovatively whilst developing and maintaining best practice.

Reporting to the Manager Cabin Crew your key responsibilities and accountabilities may include:

  • Proactively lead and motivate team members to achieve departmental business objectives and metrics of performance: e.g. punctuality, absenteeism, customer satisfaction as measured by NPS, injury management, sales, shrinkage management and safety compliance etc.
  • Understand the key drivers of Cabin Crew performance. Identify and analyses trends in Crew performance including managing crew punctuality. Track, as appropriate, your team's compliance with the consistent delivery of the in-flight service experience.
  • Hold regular performance reviews with SDMs and CM to discuss individual performance in order to optimize effectiveness and drive continuous improvement.
  • Ensure poor performance is dealt with effectively and in a timely manner. Construct with each team member individual development plans when required
  • Actively champion service recognition programs (compliments/complaints/good attendance/ long service/retirements etc.)
  • Work collaboratively with stakeholders to contribute to overall JANZ business objectives.
  • Deliver performance for your teams against specific targets including a reduction in overall absenteeism, numbers of lost days, no shows and lateness.
  • Conduct absence review meetings within agreed timescales and in line with company absence management process
  • Ensures an understanding and compliance with relevant legislation and Aviation Security, Health and Safety and Jetstar policies.
  • Ensure follow up of crew safety issues and EP failures.
  • Develop and maintain relationships with local union representatives.
  • Participate in effective communication processes within area of responsibility ensuring appropriate and timely communication of critical business information, customer feedback and upward feedback from crew.
  • Maintain a good level of crew engagement at base
  • Influence delivery of excellent customer experience through your team
To be considered for this role you will have:

  • Warm, friendly and approachable with a high standard of personal performance and credibility as a manager.
  • Demonstrated leadership and interpersonal skills with an innovative approach to performance management and development.
  • Excellent communication skills able to influence and build positive relationships, adapt style to audience.
  • Makes a strong business and commercial contribution.
  • Proven ability to influence remote stakeholders to enact change.
  • Role models excellent people management and team dynamics for positive effect.
  • Demonstrated ability to provide direction, leads, manage, motivate and support a team to meet objectives and experience in building a strong service culture.

Applications close:
Monday, 14 August

What's in it for you

  • Our team members enjoy access to unlimited heavily discounted fares to destinations all over the world not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.
  • Access to a range of salary packaging and leave benefits.
  • As a member of the Qantas Group, you will have the opportunity to build a career across multiple functions, locations and airlines.
  • Structured programs and resources to support your health and wellbeing and development.
  • Talk to us about how we can make this role work flexibly for you such that you can achieve your potential.
About Jetstar


The Jetstar Group is one of the largest low-cost airline groups in the Asia Pacific by revenue and has flown more than 300 million passengers since it launched in 2004.

Collectively the Jetstar Group offers more than 5,000 (pre-COVID) flights a week to 58 destinations in 18 countries and territories across the Asia Pacific region.

The Group operates a fleet of more than 90 aircraft, including Airbus A320, Airbus A321 and Boeing 787-8.


Jetstar's mission is to offer all day, every day low fares to enable more people to fly to more places, more often.

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