Sales Support Advisor

1 week ago

Sydney, New South Wales, Australia Qantas Full time
  • Join the Qantas team as a Sales Support Advisor and play a pivotal role in our team
  • Grow and diversify your career
  • Permanent role based at our Mascot Campus

We've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

Join the Qantas team as a Sales Support Advisor and play a pivotal role in our dynamic support function This exciting position supports Qantas Regional Managers, Agency Partners, Mid-Market, Business & Government Sales teams. As a Sales Support Advisor, you'll provide expert guidance, advice, and manage customer escalations to resolve issues. Outstanding communication skills are essential for providing advice and solutions on Qantas products, services, policies and procedures, processing payments, handling escalations, and resolving customer complaints.

This role requires a strong understanding of the commercial impact of decisions, especially in waiver management, and ensuring audit requirements are met. The ability to handle complex problem-solving and deliver exceptional customer service is crucial. The Sales Support Advisor must proactively address customer needs and ensure satisfaction, contributing to Qantas's overall success.

You'll have –

  • 2+ years' experience in the travel industry
  • Amadeus experience essential
  • Salesforce experience is advantageous
  • Extensive experience with Microsoft Office
  • Be open minded, proactive, accepting of change and have a positive mindset
  • Work autonomously within a small team
  • Problem solving and analytical skills
  • Time management skills
  • Excellent written and verbal communication skills

Why Qantas?

You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees
  • We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
  • We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close Sunday 16th June

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

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