Administration Team Leader

1 week ago

Brisbane, Queensland, Australia Icon Group Full time
Administration QLD - Other Full Time Icon Cancer Centre Australia

We're looking for a new Admin Team Leader in our new Cancer Centre in Noosa Supportive Environment with Training Provided Competitive Remuneration, Development & Progression Opportunities Permanent, Full-Time (Monday to Friday) – Noosa Excellent Hourly Rate: $ % Super What are we hoping to find in our new team leader? A well-rounded understanding of health administration within a high-care medical environment, from patient admissions, care pathway explanations and general health care office administration A passion and aptitude to learn new processes, become the expert and a drive to teach and support others. Excellent computer skills and eye for continuous improvement. The enthusiasm to foster a supportive environment and see others flourish. If the above describes you and leading a team excites you, please apply We'd absolutely love to hear from you

Administration Team Leader - Key Responsibilities:
Collaborating with the Administration Manager to ensure timely and coordinated patient appointment times and effective reception services. Provide supervision and oversight of the Radiation Oncology Administration team, providing ongoing training and support Provide support or relieve in other roles within the team as required to ensure effective and efficient services for patients. Processing Medicare & private billing. Ensure accuracy in patient medical records and maintain privacy standards. Assist the Administration Manager to ensure accreditation standards are met. Understanding of Medicare guidelines for accurate referral management and item number rulings. Understanding of MBS Item numbers relevant Radiation Oncology & medical billing. Competent on Excel, Word and Outlook. Providing a high level of customer service by ensuring the appropriate delivery of services to patients and their families. Encourage participatory team approach to service delivery seeking input and feedback from team members. Liaise with patients and their families in a friendly and compassionate manner. About the person we're going to hire:
We are searching for an enthusiastic Administration Team leader with outstanding presentation and customer service skills to join our team. The role could be a good opportunity for someone who wants to take the next step in their career and take on a leadership role. We are looking to hire someone who is proactive, personable, and passionate about the role and would consistently demonstrate the Icon Values and lead the team by role modelling a commitment to outstanding customer service and a credible work ethic.

Skills & Experience
Experience leading a team in a healthcare environment would be viewed favourably, but by no means essential. Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner. Ability to prioritise and manage time effectively. Prior knowledge and experience in training and development programs ensuring adequate skill levels are maintained to meet operational needs, achieve strategic goals and engage team members. Proven ability to establish successful customer relationships with patients, doctors and other stakeholders by ensuring needs and expectations are understood and managed in a timely and effective manner. Who are we?
Icon Group is Australia's largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand. We are built on a strong but simple vision – to deliver the best care possible, to as many people as possible, as close to home as possible.

Here's why our people choose us

Purpose, at Pace:We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.

Impact, at Scale : We're Australia's largest dedicated provider of cancer care, with our global reach growing every day. Here you'll know your work is making a difference.

Connection, at Heart:Our work isn't easy but it's extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

Opportunity, at Hand:We're constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

A few of our benefits
Valued rewards and recognition program Structured professional development program Access to novated lease options via our partner RemServ Access to clinical and non-clinical education programs Employee Assistance Program Excited to join us?
At Icon Group, we are so proud of our passionate, dedicated people and the amazing work they do.

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