IT Support Technician

2 weeks ago


Perth, Western Australia Orchal Ltd Full time
Exp: 2+ years

Base Skill Set :
A+ Certification or equivalent experience

  • Good working knowledge of Active Directory
  • 2+ years' experience providing technical support in a fast paced and constantly changing environment up to executive management level.
  • Excellent customer service and communication skills including providing VIP support
  • Experience supporting large Windowsbased environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O36
  • Support of End User for video conferencing units. Support of mobile devices Duties &

Responsibilities:

Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.


Duties shall include, but not be limited to:

Diagnosing and troubleshooting desktop system, printer and operating problems Consulting and instructing users on hardware and software questions/issues

Collaborate with other IT Services Data Center and Network Infrastructure teams Install, maintain and upgrade equipment and its associated infrastructure

Runs diagnostic tests to isolate system problems as well as proactive activities Operating Systems Windows, OS-X

MS Office (Windows and knowledge of Mac) software Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC

Job Types:
Casual, Freelance

Pay:
$35.00 per hour

Expected hours: - 8 per week

Schedule:

  • Day shift
  • On call

Supplemental pay types:

  • Overtime pay

Work Authorisation:

  • Australia (required)

Work Location:
In person

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