Customer Success Manager
2 weeks ago
About KnowBe4
KnowBe4 is the leading provider of security awareness training and simulated phishing platform widely adopted by organizations globally. Our mission is to combat social engineering by empowering employees to make informed security choices every day.
Recognized as a top workplace for women, millennials, and technology enthusiasts for four consecutive years, KnowBe4 has received accolades such as being a 'Great Place To Work' in 8 countries and securing Glassdoor's Best Places To Work award.
At KnowBe4, we uphold values of radical transparency, extreme ownership, and continuous professional growth in a supportive environment where individuality is celebrated. Whether team members are working remotely or in the office, we ensure each day is filled with enjoyment and engagement through activities like team lunches, trivia contests, and local events.
Join Our Team in Melbourne, Australia
The Customer Success Manager plays a critical role in nurturing relationships with existing customers to maximize their value. By delivering exceptional customer experiences, driving product utilization, and exceeding expectations, the CSM ensures customer success through onboarding, growth, and renewal processes.
Responsibilities:
- Build relationships with new customers and understand their goals
- Develop tailored strategies to achieve customer objectives through consultancy
- Utilize KnowBe4 assessment tools to enhance the customer journey
- Guide customers through onboarding steps including account setup, training, and campaigns
- Collaborate with technical support for complex inquiries
- Monitor customer usage, adoption, and health metrics
- Conduct regular business reviews, address issues, and drive product adoption
- Drive cross-functional initiatives to enhance customer satisfaction
- Identify upsell opportunities for customer expansion
- Exceed booking targets and maintain accurate CRM records
Minimum Qualifications:
- Associate's Degree or equivalent experience
- Proficiency in Gmail, Google Docs, MS Office, and web browsers
- Familiarity with IT security concepts
- Strong communication, time management, and customer service skills
- Ability to work independently and collaboratively
- Experience with Salesforce or similar CRM is a plus
Perks of Working with Us
At KnowBe4, we offer a range of benefits including monthly bonuses, 401k matching, comprehensive medical insurance, generous paid time off, parental leave, tuition assistance, gym benefits, certification reimbursement, and more. Join us in a vibrant, tech-savvy work environment with a casual dress code.
Kindly note that applicant assessments and background checks may be conducted during the hiring process.
Diversity and Inclusion
KnowBe4 is an equal opportunity employer that values diversity. We welcome applicants of all backgrounds without regard to race, religion, age, gender, disability, veteran status, or any other legally protected status. If you need accommodations during the application process, please contact us directly.
We do not engage with recruitment agencies for this position.
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