Centre Development Manager
1 week ago
RAC Auto Services has an opportunity for a Centre Development Manager with experience in the automotive industry to join the Auto Services Team in Mandurah.
- Reporting to the Operations Manager
- Auto Services, you will lead and support the team through daily operations to deliver quality services and repairs to members and motorists.
- What can we offer you?A competitive base salary plus super
- Lucrative quarterly incentive structure
- A yearly travel allowance up to $5000.
- Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
- In house Health and Wellness programs and Platinum WorkSafe Certification
- Ongoing development and career progression opportunities
- WA's most active social club with regular events and discounts for retail partners, discounted event tickets and member only activities
Leading and developing a high performing team of automotive professionals, you will manage and overall operational performance of the automotive centre in line with the Auto Services strategic plan.
Responsibilities include:
Ownership of the Centre's key performance indicators, including revenue, profitability, quality assurance, compliance management
- Management and monitoring of health, safety and environment compliance
- Performance planning and management of staff in accordance with RAC policies and procedures
- Providing customer and member service excellence
- Optimisation and growth of the existing client base
- Review, recommend and implement operational improvements to ensure efficient operations
- Inventory/stock/equipment management
- Escalation points for customer feedback
- Participation in retention, recruitment and selection activities
- You will utilise your previous auto industry experience combined with demonstrated coaching and consultative leadership style and will also maintain:A sound level of sales and business acumen
- Proven experience in growing an existing client base
- A high level of both written and verbal communication and relationship management skills
- Strong problem solving, conflict resolution and decision making skills
- Well developed organisational and planning skills, along with an ability to multi task
- Experience coaching and developing staff and creating a highly engaged work culture
If you're ready to choose RAC Auto ServicesIf you want to know more, please contact Lorretta Jackson, Talent Acquisition Partner (Motoring and Home Services) via
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