Support Officer, Systems Management

2 weeks ago

Brisbane, Queensland, Australia Education Full time

About the Department of Education:

Please Note:

There are two positions available:

  • 1 position Temporary Fulltime until 30 June 2023, unless otherwise determined.
  • 1 position Temporary Fulltime until 31 December 2023, unless otherwise determined.

Your Role:

As the Support Officer you will:

Responsibilities include, but are not limited to:

  • Actively participate in meetings, teamwork and activities and through cooperation and collaboration, understand and support the objectives and goals of the team and Education Systems Management.
  • Monitor incident queues and incoming requests to ensure incidents and support requests are efficiently prioritised and dealt with in a timely manner.
  • Develop, review and edit Knowledge Base Articles (KBAs) and other supporting materials.
  • Provide coaching, mentoring and training to other internal support staff.

About You:

Benefits:

  • Once independently operating, enjoy a flexible role with the possibility of working remotely (by negotiation with your supervisor).
  • Support schools in delivering results and helping to realise the potential of every student.

How to Apply:

  • Please attach a current CV or resume, including two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current, immediate or past supervisor.
  • Please attach a 1page written statement about how your achievements and capabilities meet their requirements.


Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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