System Support Officer

1 week ago

Brisbane, Queensland, Australia Eden Ritchie Recruitment Full time

System Support Officer

Eden Ritchie is seeking a System Support Officer to act as the first point of contact that delivers high quality customer service and technical support to internal and external stakeholders in the use of SORD (School Online Reporting Dashboard), whilst enhancing their capability and understanding of SORD reporting products, and possess the ability to identify and resolve system related problems.

  • 10 month contract with possible 12 months extension
  • Brisbane CBD location

As the System Support Officer, your key responsibilities will include:

  • Provide timely advice and support to customers by resolving requests related to access requirements, troubleshooting, best practice processes, report functionality etc. by investigating issues, developing appropriate responses or guidelines, and reassigning or escalating requests as appropriate.
  • Ensure that all incidents received are recorded, categorised and prioritised and referred to staff where appropriate by scheduling and actively monitoring incidents to ensure effective response and restoration times are achieved.
  • Monitor, manage and prioritise delegated tasks and reporting on progress to the team and management.
  • Maintaining the team knowledge base, including responding to customer feedback and updating knowledge to improve available information and support self-service where appropriate.
  • Support the team by contributing to the development of learning resources, comprehensive procedures and processes.
  • Participate in testing activities to enhance existing reports and the development of new reports.
  • Support the team in maintaining accuracy, reliability and security of data required for analytical and reporting purposes.
  • Undertake operational and administrative activities to support the team.
  • Build and maintain effective relationships with a broad range of internal and external stakeholders in schools, regions and central office teams.
  • Contribute to a cohesive team environment by sharing information, supporting and assisting colleagues in a proactive manner, including resolving issues or providing recommendations for improvement.
  • Participate in regular team meetings and support team initiatives and members.

Experience and skills:

  • Has the ability to apply information technology skills to solve technical and application problems.
  • Has experience using Power BI reports and a good understanding of business intelligence and data analytics.
  • Experience in providing excellent customer service within the field of Information Technology, Business Intelligence, and Data Analytics.
  • Proven ability to communicate efficiently and effectively with staff at all levels within and external to the department.
  • Has capacity to establish and maintain working relationship within various internal and external stakeholders, supporting a strong customer service focus for the team and branch.
  • Demonstrated analytical, problem-solving, and critical thinking skills and ability to co-ordinate multiple tasks within agreed priorities, timeframes, and accountabilities.
  • Have strong oral and written communication skills.
  • Undertake operational and administrative activities to support the team.
  • Ability to self-manage and work autonomously.

If this role sounds like you, please APPLY NOW submitting your resume in WORD format.

If you would like more information or to discuss the role, please contact Luuk Piet on

Job Reference: 616017

  • Systems Support Officer

    1 week ago

    Brisbane, Queensland, Australia Children, Youth Justice and Multicultural Affairs Full time

    The System Support Officer's key responsibilities are:Support the operational daily functioning of the department's learning manage system (LMS); Be the first point of contact between the LMS support system and endusers; Create and maintain the LMS user profiles; Track LMS license usage, Assess and resolve Level 1 support queries arising from system users...

  • System Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Children, Youth Justice and Multicultural Affairs Full time

    The System Support Officer key responsibilities are:Maintain data on child protection information systems ensuring accuracy, completeness, quality and timeliness of input and output Request child protection history and other information from authorized child protection and other government agencies Interpret data and produce reports from existing...

  • Systems Support Officer

    1 week ago

    Brisbane, Queensland, Australia Powerlink Full time

    _Job Summary _: Work with a broad range of new technologies we use to control the Power Grid Join a supportive & diverse team who value delivery with a sense of fun & flexibility Attractive remuneration package % super with option to work 9 day fortnight.Want to get stuck into cutting-edge projects that's aren't being delivered elsewhere in Queensland? Be...

  • Systems Analyst Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Centurion Full time

    About usCenturion is one of Australia's largest independently owned and operated logistics (3PL) and transport companies. Operating across Australia, we have significant mobile, land and infrastructure assets nationwide, including 20 distribution centres and a fleet of more than 2,000 vehicles. This ensures Centurion provides flexible and reliable supply...

  • System Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

    About usAs a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...

  • Systems Officer

    2 weeks ago

    Brisbane, Queensland, Australia Communities, Housing and Digital Economy Full time

    As a Systems Officer, you will:Provide efficient and effective second level systems support to Agencies and QSS for the solutions supported by QSS, particularly relative to the Aurion HRIS Undertake quality assurance processes to maintain integrity and compliance status of the system. This will also include the production of system reports and analysis...

  • Enterprise Systems Support Officer

    1 week ago

    Brisbane, Queensland, Australia TAFE Queensland Full time

    About TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the...

  • Support Officer systems

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

    About usAs a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue...

  • Systems Support Officer

    1 week ago

    Brisbane, Queensland, Australia Queensland Health Full time

    The roleIn this dynamic role, you will ulitise the Vendor Invoice Management System (VIM) to conduct thorough research and investigation into accounts payable system matters and processes. Your findings will be instrumental in reporting to management, proposing necessary measures to uphold system integrity and compliance. Additionally, you will provide...

  • System Support Officer Infrastructure

    1 week ago

    Brisbane, Queensland, Australia Queensland Health Full time

    About the roleThis role provides advanced advice and support functions relating to relevant systems including, but not limited to, the Computerised Maintenance Management System (CMMS), S4HANA, SAP, Fleet Systems, QContracts, and ProMaster to support the SIA Branch in the delivery of Infrastructure and Assets, Emergency and Resilience Management and...

  • System Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Health Full time

    The RoleReporting to the CISSU Configuration Team Leader you will provide administration, and successful implementation of projects involving the Clinical Information Systems Support Unit, Configuration Team.Are you right for this role?To be successful in the role, you will have:Experience in providing advice on workplace procedures and the ability to...

  • Systems Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Global Supply Full time

    Job Opportunity: Become part of the Systems Support team, responsible for managing support and incident resolution for key systems used by Flight Centre Supply teams and Selling Partners globally. Your role involves daily support, issue management, system improvements, and testing bug fixes to enhance Supply business systems. What you will be doing: ...

  • Systems Support Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    About the OpportunityThe Systems Support team is responsible for all aspects of support and incident management for business critical systems used by Flight Centre Global Supply teams and our Selling Partners globally.As a Systems Support team member you will be responsible for the day-to-day support and issue management of production applications and...

  • Systems Support Specialist

    1 month ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    About the OpportunityThe Systems Support team is responsible for all aspects of support and incident management for business critical systems used by Flight Centre Global Supply teams and our Selling Partners globally.As a Systems Support team member you will be responsible for the day-to-day support and issue management of production applications and...

  • Systems Support Specialist

    1 week ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    About the OpportunityThe Systems Support team is responsible for all aspects of support and incident management for business critical systems used by Flight Centre Supply teams and our Selling Partners globally.As a Systems Support team member you will be responsible for the day-to-day support and issue management of production applications and associated...

  • Systems Support Specialist

    4 weeks ago

    Brisbane, Queensland, Australia Flight Centre Alumni Full time

    About the OpportunityThe Systems Support team is responsible for all aspects of support and incident management for business critical systems used by Flight Centre Supply teams and our Selling Partners globally.As a Systems Support team member you will be responsible for the day-to-day support and issue management of production applications and associated...

  • Systems Support Specialist

    1 week ago

    Brisbane, Queensland, Australia Flight Centre Travel Group Full time

    About the Opportunity The Systems Support team is responsible for all aspects of support and incident management for business critical systems used by Flight Centre Supply teams and our Selling Partners globally. As a Systems Support team member you will be responsible for the day-to-day support and issue management of production applications and associated...

  • Systems Support Specialist

    1 week ago

    Brisbane, Queensland, Australia StudentUniverse Full time

    Update your details, view your application and progress >> Login Job search Job search e.g. "Administrator, Melbourne" Refine searchWork typeRegionLocationBrandCategorySystems Support Specialist - South Bank, QLD Apply now Job no: Brand: Global SupplyWork type: Full time, Hybrid Location: Queensland Categories: Wholesale & Product, Information & Technology ...

  • Support Officer, Systems Management

    2 weeks ago

    Brisbane, Queensland, Australia Education Full time

    About the Department of Education:Please Note:There are two positions available: 1 position Temporary Fulltime until 30 June 2023, unless otherwise determined. 1 position Temporary Fulltime until 31 December 2023, unless otherwise determined.Your Role:As the Support Officer you will:Responsibilities include, but are not limited to:Actively participate in...

  • Assistant System Support Officer

    1 week ago

    Brisbane, Queensland, Australia Children, Youth Justice and Multicultural Affairs Full time

    The key responsibilities are: Support in planning and undertaking of test activities including preparation for and the execution of system test scripts, recording results and reporting issues. Support in maintaining and developing all required documentation, including system test design, progress, system quality, test plans, test completion reports,...