Program Manager

1 week ago

Sydney, New South Wales, Australia Westpac Full time
Program Manager Job Description

Westpac Technology is striving to be the home of game-changing technologists, shaping the future of banking and you can be part of our family. Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and employees, the ever-evolving IT landscape and the Group's regulatory and statutory requirements.
  • Work in the Payments domain within Consumer Technology
  • Permanent role based in Sydney
  • Drive technology transformation of a critical business capability at the centre of everyday banking
How will I help?

You will be part of the team that leads technology "change and run" services for Westpac's "Cash & Transactional Banking" business unit (ie everyday banking)

Your role will lead delivery of a change portfolio which comprises projects in Payment Switching, Cards/Scheme networks, ATM and Cash technologies.

Interesting and varied pipeline which includes two significant strategic transformation programs in Payment gateway / orchestration, and ATM/Cash services.

Your key responsibilities include:
  • Project/Program Delivery: Lead delivery of technology change in the Payments domain, incl prioritisation of demand, scope/budget/timeline management, project governance and delivery (using Group frameworks, processes and tools)
  • Portfolio Financial Management: leading andcollaborating across teams to develop cost estimates; manage and report program/project delivery against agreed budget, milestones and benefits, and ensuring suitable resource capacity is available to achieve agreed outcomes.
  • Stakeholder Engagement:grow relationships with senior business and technology stakeholders, providing direction and influence in the formulation of requirements/scope, in line with strategic direction for business and technology. Ensure dependencies on other teams across the Group are identified and controlled as necessary to ensure delivery of end-to-end outcomes.
  • Partnerships: Manage relationships with vendors and third-party service providers, ensuring effective delivery and adherence to SLAs
  • Risk & issue management: identification, monitoring, reporting and escalation of risks and issues and/or problems in the program/project, including challenging and influencing to resolve
  • Test & Release management: planning and execution of optimised test and release plans, including quality assurance and testing automation uplifts
What's in it for me?

You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is creating better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.

What do I need?
  • track record of delivering complex projects in the Payments/Cards domain, incl Scheme networks
  • prior experience in Payment Switching, ATM, Point of Sale, Cash, Cards technologies
  • experience in software delivery, that includes improving testing/quality measures and release management practices
  • strong stakeholder management experience and collaboration skills, including management of suppliers and strategic partners
The successful candidate will:
  • Uplift delivery capability within the domain to drive continuous performance improvement across, speed, quality and cost of change
  • Support and build a cohesive teams, trusted for quality delivery
  • manage risk effectively in a complex/heritage technology environment undergoing modernisation
  • help drive Westpac's technology simplification agenda and groupwide adoption of of scaled agile
What's it like to work there?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits. With us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we're proud to have created a culture where people can be their best, in an environment that values diversity and flexibility and one where everyone belongs. #LI - Hybrid.

How do I Apply?

Start here. Just click on the APPLY button

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call Option 2.3 or email Job ID
#J-18808-Ljbffr

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