Customer Service Officer

1 week ago


Geelong, Victoria, Australia AMA Group Non-Drive Full time
Permanent Part-Time opportunity. Day Shift

  • South Geelong location, ample street parking
  • Welcoming team and supportive environment
South City Panels, South Geelong is a spacious workshop, specialising in small, medium and large repairs.

Our solid team of 17 work together in our modern, well-equipped workshop - including 2 spray booths with extractors and Car-O-Liner 3D measuring system.

There is plenty of off-street parking and flexible work hours available.

The Opportunity:


We have an exciting opportunity for a Part-Time Customer Service Officer to join the team at South City Panels, South Geelong.

Permanent part-time position working Monday 8am-1pm, Wednesday 12pm-5pm and Friday 8am-1pm. 15 hours per week.

Role responsibilities:

  • Ensuring the environment is always customer friendly
  • Greeting customers on arrival.
  • Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
  • Contacting customer to ensure that they are satisfied with the AMA experience
  • Supporting management with inventory (parts, paint, consumables etc)
  • Liaise with insurance providers regarding claims/repairs

Does this sound like you?

  • Proven experience within a Customer Service position
  • Highly professional and personable with strong relationship building skills
  • Strong systems experience and competent computer abilities
  • Excellent verbal and written communication skills
  • Ability to meet strict deadlines
  • Able to work effectively and collaboratively with the team

Benefits

  • Reward & recognition
  • Career development and training
  • Referral bonus for recommending a friend to work with us
  • Discounts on parts and tools
  • Uniforms
  • 24/7 professional counselling for Team members and their immediate families
  • Free shares in AMA Group, the only dedicated collision repair business on the ASX


We know that sometimes people need non-standard work hours, and would be happy to discuss the options available in this role, or similar roles across our business.


  • We champion our Team, because it's our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _

_ No matter who you are, if you have the drive and talent to progress, when you're part of our Team, you're going places - APPLY NOW._
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