Claims and Administration Team Leader

2 weeks ago

Melton, Australia nib Full time

Let's talk about nib Thrive

nib's vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.

nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports more than 39,000 NDIS participants and is on track to reach its goal of supporting at least 50,000 participants by FY25. nib Thrive is currently one of the top three largest plan managers in Australia.

Let's talk about diversity, equity and inclusion

We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, please contact us at nibemployment

Let's talk about this role

The Claims Administration Team Leader plays a pivotal role in ensuring efficient processing and administration of provider claims and participant reimbursements, as well as managing complex claims processes.

This role involves leading and developing a high-performing team to achieve claims processing excellence, oversee accurate and compliant invoicing processing, and maximize provider and participant education opportunities.

The Team Leader is responsible for driving exceptional customer service, monitoring performance, and proactively identifying areas for improvement.

  • Strong focus on coaching and development
  • Deliver exceptional outcomes for participants and providers
  • Oversee the standard and complex claims process
  • Monitor workloads and allocate resources effectively

Let's talk about you

you have demonstrated ability to motivate and support a team with an emphasis on coaching and development. You have exceptional interpersonal skills for promoting collaboration and conflict resolution. Along with this, other skills that will set you up for success are;

  • Previous experience in high-volume processing environments
  • Good attention to detail and effective problem-solving skills.
  • Proven results in creating teams that a aligned and motivated
  • Genuine empathy and desire to achieve positive outcomes for participants and stakeholders
  • Leadership certification or training
  • Previous experience in the Disability sector, specifically in a leadership role
  • Advanced knowledge of NDIS pricing arrangements

At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We're always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply

Let's talk about working at nib

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we're committed to creating a flexible working environment where you're free to be you.

Other benefits to support you at work (and play) include:

  • Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
  • The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners
  • Support your better health – whatever that looks like for you - through our nib Well Program and corporate fitness discounts
  • Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits
  • Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib's NDIS Workforce Policy.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

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