Homecare Advisor

Full time Opportunity

• Work in a meaningful role where you can make a difference
• Competitive salary package

Here at BlueCross, we are the largest, and leading provider of aged care in Victoria.

We pride ourselves on the exceptional services we deliver to our clients within the community as well as the clients that reside within our 31 aged care Residences.

We are passionate about our clients, and we love what we do

This role is the first point of contact for HomeCare client enquiries.

The purpose of this role supports the potential client to match their needs and preferences for home-based care and service with a tailor-made, individualised suite of services from the BlueCross HomeCare offerings.

You will also be responsible for:

• Providing expert advice on the variety of aged care home-based services provided by BlueCross that would best fit a potential client's needs and preferences
• Advising potential clients on the range of BlueCross services to meet their needs
• Navigating My Aged Care website in response to referrals and enquiries
• Set up assessment visits for potential clients
• Supporting the client journey from enquiry, to admission, and including an initial satisfaction review
• Supporting a high conversion rate from enquiry to client
• Monitoring current client base for conversions to higher level of care ie Commonwealth Home Support Program to Home Care Program
• Coordinating referrals, service agreements and administration processes to commence service assessment
• Follow up with clients for satisfaction surveys of service delivery including the use of CarePage survey
• Administrative tasks related to own role

Essential

• Understanding of aged care assessment and eligibility of different Government funded Programs
• Experienced and skilled in triage and sales
• Excellent customer service skills that lead to highquality customer service experience and satisfaction
• Highly developed skills in maintaining client management systems
• Strong communication skills and capacity to maintain the personal dignity and confidentiality of all clients and their representatives
• Demonstrated ability to follow guidelines with a strong attention to detail
• Capable of working effectively with a highly interactive team
• Experienced user of Microsoft Outlook, Microsoft Office
• Highly organised and experienced with administrative tasks

What you will get from working here at BlueCross:

• A fully maintained company vehicle
• High level of support from the BlueCross Corporate team
• Competitive salary package

with staff discounts to various brands

• A range of career development pathways

We value our culture and share a passion and drive to make a real difference in the lives of our residents and clients.

We take great pride in recruiting people who share this passion - after all, it's our people that put the magic into aged care and enrich lives.

We pride ourselves on providing a workplace for all our team members that are free of discrimination.

All people employed at BlueCross are required to undergo pre-employment screening that includes a current NDIS worker screening check, current Flu vaccination as well as your COVID vaccination and booster.

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