Casual Translink Customer Liaison

2 weeks ago

Brisbane, Queensland, Australia Transport and Main Roads Full time

Accountabilities include:

Customer Service:

  • Provide highquality customer service to passengers travelling on the TransLink network in South East Queensland by professionally responding to their enquiries.
  • Engage with customers at key events such as opening of new public transport infrastructure (e.g. Busways, park'n'rides and rail stations) and at special events such as the Ekka, Multicultural Festivals, community and tertiary events.
  • Promote a positive image of TransLink when dealing with both internal and external customers.
  • Demonstrate an understanding of Equal Employment (EEO) and Anti-Discrimination principles when dealing with both internal and external customers.

Customer Education:

  • Promote TransLink ticketing products with particular focus on using the go card and its benefits.
  • Provide uptodate information and alternative travel options to customers during planned and unplanned service changes.

Team Work:

  • Other accountabilities and tasks as reasonably directed.
  • Gain awareness of corporate responsibilities through the appropriate induction processes and participation in relevant training and development opportunities that are identified as necessary to achieve work unit goals.
  • Contribute to a safe and healthy workplace by complying with workplace health and safety legislation, codes of practice, standards and TransLink's policy and procedures and participating in risk management and corrective action programs.
  • Ensure a 'can do' attitude to all work requests.
  • Ensure you are selfmanaging and committed to meeting the roster requirements, as required.
  • Build networks with peers and work collaboratively with Management team.
Applications to remain current for 12 months.

Job Ad Reference:
QLD/464406/23

Closing Date:
Friday, 20 January 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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