Sales & Service Consultant

1 week ago

Parramatta, New South Wales, Australia QBE Full time
Primary Details

Time Type:
Full time

Worker Type:
Employee

  • Sales & Service ConsultantsUtilise your customer service skills to embark on a rewarding career with us at QBE
  • Multiple permanent full time & part time positions based in Parramatta, NSW
  • Competitive salary + bonus + employee benefits including flexible working arrangements
  • Minimal experience required
  • Full training + ongoing support providedAt QBE, our purpose is to enable a more resilient future.
  • We're an international insurer and reinsurer with a local presence in 27 countries.


Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We've been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

The role


We have multiple opportunities available to join our Consumer team as a Sales & Service Consultant, based in our brand new office in Parramatta.

You'll be the voice and first point of contact for QBE; supporting a diverse mix of partners and customers across a range of insurance queries and solutions.


Based in a call centre environment this entry level role will suit someone who is keen to learn, loves working with customers and is looking to start, or enhance a career in insurance.

At QBE we are focused on supporting our team members to reach their full potential and provide 4 weeks full time training on commencement, with ongoing support from Senior and Specialised Leaders.

How will I help?


A day in the role might look a bit like this.- Sell QBE products and services by delivering excellent customer service and fostering great relationships with customers via inbound calls Deliver exceptional customer service to our customers and partners by responding to inbound queries, on average 30-50 calls per day Learn about our insurance portfolios and various partnerships to build and maintain strong relationships with diverse internal and external stakeholders Assist in the growth and retention of business by providing timely and effective solutions that adhere to QBE guidelinesWe have Full time and Part time opportunities available and offer a hybrid working model, made up of office and working from home.

Full time employees work 36.25 hours across a 5 day rotating roster between 8am-8pm Monday - Friday and 8am-4pm Saturday.

Part time employees work 20-30 hours across a 3-4-day rotating roster. Monday and Friday is a mandatory day for all team members, as it one our busiest in the week. At this stage Saturdays are not required, however this may change in the future.


Our next round of interviews will take place in early February, with our cohort of new team members due to join on Monday 6th March 2023.

What do I need?


To be successful in this role, you will enjoy working in a fast-paced customer facing environment, where you will be learning and developing from day 1.

Previous experience in a customer service or sales role will be an advantage. You will also haveAn engaging and courteous phone manner with the ability to type and talk at the same time Outstanding communication skills with a positive, can-do attitude and passion for customer service Strong computer and numeracy skills with the ability to pick up new systems quickly Resilience with the ability to maintain a calm demeanour in a fast-paced dynamic environment The ability to build rapport and provide timely solutions and recommendations with diverse customers Exceptional attention to detail with the ability to multitask and prioritise work accordingly The ability to work both independently and as part of a collaborative and supportive teamWhat's in it for me?


In addition to a positive work environment, modern offices and a strong brand you can be proud of, we offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.

As an QBE employee you will have access to and benefit from:

  • 'Hybrid Working'
  • mix of working from home and in the office to enhance your work/life balance-
  • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice-
  • 12 weeks' gender-equal flexible leave for all new parents, including paid super-
  • Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersWe value our employee's experience with us and are proud to have been recognised for the following awards:
  • 2021 LinkedIn Top Employer & HRD Employer of Choice-
  • 2020 Best Workpla

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