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Field Service Technician

3 months ago

Henderson, Australia Metso Outotec Full time
Would you like to take this opportunity to influence the industry towards a more responsible use of the world's natural resources?
At Metso Outotec you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new.
This is your invitation to rise above what was possible yesterday.

Job posting end date:

Metso Outotec is seeking a motivated, highly technical Service Technician to join our high achieving Service team. This challenging role will be based in Henderson but will require frequent site travel.

About the role:


The successful applicant will play a crucial part in performing and coordinating service activities relating to machines, spares and wears, and providing customers with technical services in conjunction with sales.

In addition to this, other key responsibilities will include;
Provide technical liaison services between customers, product divisions and sales personnel.
Provide hands-on mechanical service work in the field to Metso: Outotec customers.
Perform technical evaluations and analyse equipment and machine component failures.
Promote products and services to customers
Promote the sales of OEM spare parts and wears material components
Supervise and oversee Field Service projects on customer sites
Complete field machine inspections per global and customer procedures. Escalate questions and analysis to Technical Support and Engineering
Prepare post site reports, time sheets and expenses after site visits
Support quotation work by providing scope of work, initial planning and costing information
Promote Technical Support value add and support Technical Support Teams
Support warranty process and Root Cause Analysis (RCA) where applicable
Trigger maintenance of CRM with Eq. operational information. Link Service Reports to equipment information in the Installed base
Identify equipment in the field at the customer site that is not in our installed base, trigger data basic data input into CRM

About you:


A Mechanical trade qualification from college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience.

Experience must include at least two years from one or several of the following industries: mining, aggregate or contract crushing
Experience with the maintenance of vibrating screens and crushers
Basic computer literacy in MS Office - Word and Excel
Must have current motor vehicle license and passport.
Must be able to pass random medical and drug tests.
Must be physically fit.
Excellent communication and interpersonal skills.
Excellent negotiation and presentation skills.
Ability to travel within short notice.
Screen Installation and commissioning testing
Completed MO group Screen commissioning warranty registrations
Experience in the usage of databases and MS Project.

The Rewards:

Competitive salary plus attractive site rates
Ongoing development and training
Discounted health insurance to selected providers


Metso Outotec is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally.

By improving our customers' energy and water efficiency, increasing their productivity, and reducing environmental risks with our product and process expertise, we are the partner for positive change.

Metso Outotec is committed to limiting global warming to 1.5°C with Science Based Targets.