Customer Service Representative

2 weeks ago

Sydney, New South Wales, Australia Auto Parts Group Full time
  • Supportive Team Environment
  • Rewarding Monthly Bonus Structure
  • Monday - Friday family friendly hours

About Auto Parts Group:At Auto Parts Group (APG), we aspire to be Australia's leading independent supplier of genuine and aftermarket replacement parts for the automotive repair industry. We aim to give our customers "Real Advantage"

You'll be joining an industry-leading organisation that listens to our customers, is building our external brand and reputation as a leading disruptor and partner to the industry that focuses on operational excellence and has a supportive and engaging team environment.

About the role...
The primary role of our Customer Service Representative is to:

  • Provide a high-level service to our customers, efficiently managing their parts enquiries, requests, and quotes, through to customer delivery.
  • Manage an efficient phone service, answer all calls, and provide a professional and effective customer experience.
  • Identify and interpret parts through the APG enterprise applications.
  • Respond to customer escalations, order allocation, part profile & inventory records.
  • Maintain departmental KPI's and focus on continuous improvement.

About you, skills and experience...
We are looking for someone with the right attitude and the ability to be adaptable, think on your feet, communicate efficiently, and work well within a team.
We are looking for a Customer Service Representative who is:

  • Passionate about customers.
  • A service expert with some sales experience and a demonstrated ability to build and maintain customer relationships.
  • Able to work in a team environment and contribute to the team's success as well as also work independently.
  • Highly motivated driven and self-starter.
  • Punctual and reliable with a proactive work ethic.
  • A natural problem solver who is solutions focused with sound computer skills.
  • Driven by customer satisfaction, which is at the centre of every decision you make.
  • A confident communicator looking for an awesome opportunity in a growing company.

Having previous Parts Interpretation experience is desirable, as is having mechanical aptitude and knowledge – but it is not necessary. At Auto Parts Group we are happy to provide full training for the right candidate.

Benefits
We want you to be at your best here, and we're focused on helping you do it your way. So here are some ways we create a balance between your work life and non-work life. We provide:
Training: Full training and ongoing support will be provided with all necessary business resources, tools and technology.
Business perks: You will have access to exclusive discounts and vouchers with the leading retailers, including Woolworths, JB HIFI, Caltex and Hoyts Cinemas through our FlareHR partner.
Events: We love to celebrate our achievements and have regular team catch ups including monthly get-togethers and local awards and Annual Awards.
Wellbeing: We know life can get in the way sometimes and we have our Employee Assistance Program (EAP) that provides access to free, confidential counselling (which includes financial and legal counselling) for our team and their immediate family.
APG Me Day: We have introduced a new initiative which all about "you". This is a paid, planned day for our team to use for whatever they want. A birthday, a cultural day or just a relax day.
Diversity: We have a diverse group of talented people in our business from all ages, nationalities, abilities and cultures.
Security:We have been in business for nearly 30 years and continue to get stronger year after year. We like to offer our team the same job security.
About the work environment...
There's never been a better time to join our dynamic team as we continue to deliver on our commitment to continuous improvement, embracing technology and our drive for safety.

Our Team Without a doubt, our most significant investment is in our team. We recognise that we can only achieve our business goals by attracting and developing the most talented people and giving them the right development and the means and motivation to realise their full potential.
A driving force fuels us to deliver the ultimate customer experience, which is why we're seeking individuals who can help us achieve our ambitious goals.... And it all starts with you.

Interested...
Please click on the "Apply" button and submit your resume.

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