Call Centre Officer
1 week ago
- Based in Emu Plains area
Monday
- Friday
About the company
Our client, one of Australia's leading producers of high quality frozen prepared meals and finger-foods is seeking customer service officers on a permanent basis.
About the role
Reporting to Customer Service Team Leader, this role is required to deliver a high quality, efficient, and empathetic service to facilitate best practice in assisted online ordering whilst having a broad understanding of the core customer profile.
The purpose is to work within a defined framework to drive incremental sales of convenience meals to customers including (but not limited to) people who are a participant of the NDIS, customers who access Federal Government aged care funding who are either self-managed or managed through an Aged Care Provider, and private customers.
Key Responsibilities include:
Your duties will include, but not be limited to:
- Receive inbound & conduct outbound calls to current and newly on-boarded customers
- Improve value per order through upselling of meals
- Complete sales tasks correctly within approved business systems
- Resolve customer issues at point of contact, within delegation
- Communicate with external and internal stakeholders to assist the facilitation of onboarding and continuity of services
- Communicate with the Care Field Team on the allocation of leads
- Instigate general inquiries, feedback and QA workflows into upline delegations
Knowledge of NDIS/Home Care and/or aged care sector environments desirable
but not mandatory:
Cert IV Aged Care & Disability or other qualification or experience in this field is highly desirable but not mandatory: Previous telesales and/or other B2C customer service roles in fast paced environments Proven experience multitasking within online and software environments Articulate and clear communicator (verbal & written) Strong problemsolving skills Good attention to detail, accuracy, and time management Compassion, empathy & desire to facilitate assistance to vulnerable populations A handson approach with determination to make things happen
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