IT Officer

2 weeks ago

Hobart, Tasmania, Australia Tasmanian Government Full time
Department of Health

Health ICT

HICT - Digital Technology Services Group

Applications must be submitted by Sunday 12 May, :55 PM

Position details:

Applications close:

  • Sunday 12 May, :55 PM AEST
    Award/Classification:
  • Health and Human Services (Tasmanian State Service) Award/Information and Communication Technology (ICT), Level 1 (Technician)
    Employment type:
  • Full Time
    Region:
  • South
    Location:
  • 3/22 Elizabeth St, Hobart
    Job description:
  • As a member of the Department of Health (DoH) IT Service Centre team, provide first point of contact support and resolution, and escalate issues as required

The Role:

As a member of the Department of Health (DoH) IT Service Centre, the IT Technician:

  • Provides first point of contact support and resolution up to second level support to clients for IT Client Services including:
  • PC hardware and software installation.
  • Incident resolution.
  • Ticket logging.
  • Followup to completion.
  • Escalates issues through IT Support teams as required.
  • The scope of work is defined by the operational priorities of the assigned business unit and the role works collaboratively within and across teams and with stakeholders to meet agreed priorities and branch service standards.

Note:
Please refer to the

Applicant Guide

How to Apply

Please note:

  • All attachments must be in Microsoft Word or PDF format.

For more information:

Matt McPherson

Position:
Senior IT Officer - IT Service Centre

Phone:

Important information

  • The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives._

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