Customer Service Consultant

2 weeks ago

Dandenong, Victoria, Australia Aussie Broadband Full time
We take pride in being an all-Australian-based telco and tech business.

We don't want to be like the rest, we want to change the game and provide our customers with the best experience possible.

Just look at our reviews.

In this role, you will provide first-class support to our residential customers.

We will give you all the training you need to be able to help our customers and progress your career.


This is a call-centre based role - you will be taking inbound calls and help with anything from basic troubleshooting to fault finding.

We want to empower you to problem solve and deliver our customers the best experience possible.

  • At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We're proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of 'Be Good to People'._
Why work for Aussie?

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We're fast growing and not slowing down

Our fantastic culture lives and breathes our values:

  • Don't be ordinary, be awesome
  • Think BIG
  • No bullsh*t
  • Be good to people
  • Have fun


Don't just take our word for it - We have been named one of the top employers in Australia by HRD magazine.

We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category

And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found

here

The things that are really (really) important- Being able to meet our customer service standards and targets. We take our customer experience very seriously- Taking the initiative to identify and solve customer issues using the techniques we provide you in training


Working in 8 hour shifts, you will be working on a rotational roster between 8am and 12am, Monday to Sunday, and public holidays.

If you feel don't meet all the requirements for this role, we'd love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.

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