Internal: Flights Consultant

1 week ago

Gold Coast, Queensland, Australia LifeFlight Australia Limited Full time
Internal: Flights Consultant (On-site), HQ/Gold Coast

Location:Multiple

  • Travel discounts, health & wellness benefits
  • Competitive salary package, training & career progression
  • Team social events

Be part of a company that is one of a kind in its culture, spirit and passion. Join a proud & growing team that offers quality, hassle free & affordable travel experiences.

The Opportunity

The Flights Consultant will work in collaboration with our team of flight consultants to ensure end to end flight operations are managed, and provide a first-class customer experience to both our first time, and returning customers.

The successful incumbent will hold experience in ticketing, post ticketing resolution and will provide support to our internal teams to ensure all post ticketing queries are handled efficiently and accurately - and to give the best possible experience for our TripADeal customers and our internal customers

Organisational Structure

You'll report to our Flight Operations Manager, and work in a team that are dedicated to efficiently and effectively bringing the destination experience to life, seeing travel dreams come true.

This permanent full-time position is 100% onsite working from our Byron Bay Head Quarters or Varsity Lakes Gold Coast office, working Monday to Friday, 8-4pm or 9-5pm - you choose

A Day in the Life
  • Providing first-class customer service to both our first time and returning TripADeal customers
  • Conducting searches to find the best available airfares available for our valued customers
  • Booking and issuing documentation for airline tickets, lounge passes, and stopovers ensuring they are correct and accurate at all times
  • Performing ticketing requirements in an accurate and timely manner
  • Delivering a seamless post-booking experience to customers
  • Securing approved travel needs for staff travel when required
To be a Front Running Candidate
  • Tertiary qualifications in customer service, event management, tourism, business, administration or a related discipline, or equivalent demonstrated experience
  • 2+ years experience using a GDS, preferably Sabre
  • Experience using Google sheets is preferred
  • Demonstrated experience in managing high volume of post ticketing requests
  • Sound working knowledge and expertise in international airlines, with the know how to navigate complicated international airfares
  • Strong attention to detail & focus on accuracy
  • Strong time management and organisational skills
  • The successful candidate will be required to undergo a Qantas background check
Why TripADeal?
  • Competitive salary package
  • Learn, develop and advance your career within TripADeal
  • Fun, casual working environment, where shoes are optional
  • Staff travel discounts
  • Employee Assistance Program
  • $1,040 per annum of subsidised gym memberships
  • Regular social get togethers
  • Savings and discounts on groceries, electronics and homewares
  • Volunteer leave as part of giving back to the local community
  • Generous parental leave support program

See your next destination as Head of Flights for TripADeal? Your future pathway is just one click away. Apply now

Working with TripADealOurCore Belief

Travel is an experience that should beenjoyed
by everyone and we'reproud to make it an affordable option for all.

A bit about you * Required field
  • Title *
  • First name *
  • Last name *
  • E-mail *

Digits only or add + for international numbers

  • Street *
  • Street Cont.
  • City, Town or Suburb *
  • Postcode or Zipcode *
  • Country *
  • State, Region or Province *
  • LinkedIn URL (Please click on your profile and copy the URL from your profile page.)
    • What kind of work are you looking for? *
    • Permanent - Full time
    • Permanent - Part time
    • Contracting
    • Which of the following statements best describes your right to work in Australia? *
    • I'm an Australian citizen
    • I'm a permanent resident and/or NZ citizen
    • I have a family/partner visa with no restrictions
    • I have a temporary visa with restrictions on work location (e.g. skilled regional visa 491)
    • I have a temporary visa with restrictions on industry (e.g. temporary activity visa 408)
    • I require sponsorship to work for a new employer
    • I have a holiday temporary work visa
    • I have a graduate temporary work visa
    • I have a temporary visa with restrictions on work hours (e.g. student visa, retirement visa)
    • This is a 100% in office role that cannot be performed remotely. Does this position still suit you? *
    • Yes
    • No
    • Do you currently live in the region you want to work from? *
    • Yes - I live locally
    • No - I need to relocate for my new role
    • Do you have experience using Sabre/Galileo and Google Sheets/Excel? *
    • Describe your knowledge of international flight coordination and any relevant experience: *
    • How confident are you in making business decisions autonomously? *
    • Are you planning to take any leave within the next 6 months? If yes, please provide dates. *
    • What's your expected annual base salary? *
    • What weren't you getting from you last/current role that has made you look elsewhere? *
    • Is there anything else that you'd like to share about yourself?

Everyday is different here. From dealing with on tour emergencies, to booking customers onbucketlist package holidays. It's so good to learn new things about countries I haven't been to orwould have never thought of travelling to. There's always something new to experience here

I started as a travel consultant less than a year ago, TripADeal has given me the opportunitytolearn from other departments, take on new exciting tasks, and develop into a leadership role

Terms & Conditions

TripADeal may collect personal information during the recruitment process including IDinformation such as your name, postal or email address, telephone numbers, licenses, date ofbirth, your resume and related material, your work history and education history and anyother information we consider necessary for TripADeal's recruitment process.

TripADeal may collect information directly from you, or where relevant, from a third partywith your consent. For example, TripADeal may seek information about your prior employmenthistory through reference checks, your eligibility to work in Australia through a visastatus check, or any other information through publically available networking sites such asFacebook, Instagram and LinkedIn. If your application for employment is successful and youare offered employment with TripADeal, as a condition of employment, TripADeal will ask youfor evidence of your identity and legal entitlement to work in Australia. We will also askfor personal information, such as emergency contact details, tax file number and bankaccount details which will form part of your employee file.

TripADeal may use your personal information in order to assess your application forpositions at TripADeal and invite you to apply for future positions of interest to you,unless you notify us that you do not wish for this to occur. We may disclose your personalinformation to related companies of TripADeal for the purpose of enabling those companies toconsider you, and contact you, in relation to future positions of interest with TripADeal orits related companies.

TripADeal will store your personal information in accordance with its general privacypolicy, available here . If you wish to access or correct any of your personalinformationheld by TripADeal, please use the contact details set out on the privacy policy page.

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