Care Support Officer

1 week ago

Canberra, ACT, Australia ACT Government Full time
#LI-DNI

Care Support Officer

Full-time Permanent:

Closes: 31 March 2023:

Classification:
Enrolled Nurse Level 2

Salary:
$71,574 plus superannuation

Position No:

BV

Directorate:
Canberra Health Services

Advertised (Gazettal date): 17 March 2023

Our Vision:
creating exceptional health care together

Our Role:
to be a health service that is trusted by our community

Our Values:
Reliable, Progressive, Respectful and Kind

Please note - this is a multi-classified position. This role has also been advertised under REQ ID 029BX under the Allied Health Assistant profession.

POSITION OVERVIEW


The Liaison and Navigation Service is a new service that is being established to improve the experience of people and their health outcomes through information sharing, integration of care across primary, secondary and tertiary services and coordination across health and community services.

It will focus on the provision of the right care, at the right time, at the right place by the most appropriate provider in partnership with the consumer and their care supports.


The service comprises of a multidisciplinary team that assists patients and their supports to navigate the multiple services involved in their care.

The service provides, and supports patient centred, integrated, and coordinated care.

It works closely with acute and community services, and across health and human services, to reduce the challenges patients and their supports face when required to access multiple services, to ensure the highest quality of care.


There has been a staged implementation of this service with the initial focus on improving the coordination of care for children accessing care in the ACT as inpatients and outpatients as well as specialist paediatric care interstate.

Expansion of the Liaison and Navigation Service into the adult population will occur throughout 2023 and beyond.


The focus of the service is on improving the individual and family's experience, and their health outcomes through information sharing, integration of care across primary, secondary and tertiary services and coordination across health and community service.


Individuals and their families will be eligible for the service when there is a combination of health care needs across medical and psychosocial issues that require access and support from multiple providers across the health and community sectors.

The service will provide, and support person and family centred, integrated, and coordinated care.

The Navigation and Liaison Team is a multidisciplinary team with positions located within a range of CHS service areas.

The Care Support Officer is a member of the Liaison and Navigation Service and will report operationally to the Operational Manager of the service.

Professional reporting lines will be through the relevant nursing profession within Canberra Health Services.


Under the direction of the Operational Manager for Liaison and Navigation, the Care Support Officer will work to assist individuals and families navigate the multiple services involved in their care.


This role involves liaising and working with health services and other human and community services involved in the person's care, focusing on an approach of improving the quality of care and experience of the person and their family, and continuous service improvement.

The role will assist individuals and their families to coordinate the sharing of information and appointments across services and support the Liaison and Navigation team in the administration aspects of these tasks.

The Care Support Officer will have knowledge and understanding of the government and non-government services that support the health and well-being of individuals and their families


This unique role is an opportunity to build relationships with consumers, and diverse acute and community services, to anticipate and reduce the challenges that people with complex health needs, and their families, can face.

It is an opportunity to ensure the highest quality of care, information and support is provided when individuals and families need it, so that they can navigate the complexities of their care.


The role will be a point of coordination with interstate children's hospitals and work with the CHS services and the current specialty care coordinators to support individual families and improve the formal networks and pathways for information sharing, and coordination of care.


ABOUT YOU

Behavioural Capabilities

  • Strong organisational skills, resilience, tenacity, and a willingness to problemsolve and advocate with and for individuals and families.
  • Welldeveloped interpersonal skills and ability to build and maintain effective relationships with service clients and a range of internal and external stakeholders
  • The ability to listen to, connect with, build rapport and understand the clinical and psychosocial needs of individuals and their families wi

  • Disability Support Officer

    1 week ago

    Canberra, ACT, Australia Jabez Disability Care Pty Ltd Full time

    Community Services and DevelopmentThe role of the Disability Support Officer will be to provide hands on care and perform management functions for the provision of disability and aged care supports.The Disability Services Officer will work in a range of service units which provide education and community access to people with intellectual, physical, social...

  • Disability Support Worker

    1 week ago

    Canberra, ACT, Australia Alliance Care Full time

    We are looking for Support Workers to join our team nowOur Support Workers deliver home care services to our clients, including accessing the community. You will be required to travel for this role.We have the following shifts available:Morning Afternoon EveningDisability Care Worker - What's involved in the role? Delivering care to children with complex...

  • Personal Care Worker

    1 week ago

    Canberra, ACT, Australia Calvary Care Full time

    Personal Care Workers Progress with purpose at one of Australia's largest health care providers Salary packaging, benefits and professional development in a supportive team environment Create the perfect work-life balance where you can choose your hours Multiple casual, full-time and part time opportunities available. About the role Are you passionate about...

  • Aged Care Traineeships

    1 week ago

    Canberra, ACT, Australia Skilled Care Full time

    About the RoleSkilled Care are reaching out to the Canberra area to see who would be interested in undertaking a traineeship in Aged Care.We have multiple potential clients who are on the lookout for their new Trainee. If you have no experience don't worry, Skilled Care can help put you through a traineeship in Certificate 3 Aged Care and Individual...

  • Care At Home Officer

    1 week ago

    Canberra, ACT, Australia Royal Freemasons'​ Benevolent Institution Full time

    Casual Opportunity AboutRFBI: Royal Freemasons' Benevolent Institution (RFBI) was established in 1880 to help people in need, today we are an award winning, leading aged care provider with a vision to provide quality aged care services that are accessible to all people and have a positive impact on their lives.With 22 residential aged care villages and 20...

  • Care At Home Officer

    1 week ago

    Canberra, ACT, Australia Royal Freemasons'​ Benevolent Institution Full time

    Casual Opportunity AboutRFBI: Royal Freemasons' Benevolent Institution (RFBI) was established in 1880 to help people in need, today we are an award winning, leading aged care provider with a vision to provide quality aged care services that are accessible to all people and have a positive impact on their lives.With 22 residential aged care villages and 20...

  • Care Coordinator

    1 week ago

    Canberra, ACT, Australia Pearl Home care Canberra Full time

    Looking for a change? Want to join a smaller organisation with a great team culture?Pearl Home Care Canberra is a growing small franchise within Canberra. We provide a range of home care services to aged and disability care services. Services can include but is not limited to domestic cleaning, personal care worker, transport, assistance with shopping, meal...

  • Care at Home Officer

    1 week ago

    Canberra, ACT, Australia Royal Freemasons'​ Benevolent Institution Full time

    Casual OpportunityAboutRFBI:Royal Freemasons' Benevolent Institution (RFBI) was established in 1880 to help people in need, today we are an award winning, leading aged care provider with a vision to provide quality aged care services that are accessible to all people and have a positive impact on their lives. With 22 residential aged care villages and 20...

  • Support Worker

    1 week ago

    Canberra, ACT, Australia Calvary Care Full time

    Make a difference at one of Australia's leading health care providers Generous salary packaging benefits, ongoing professional development and supportive team environment Permanent and casual opportunities available About the role As a Catering Assistant, you will support the Chef / Chef Manager and peers in delivering a high quality catering service within...

  • Quality Support Officer

    1 week ago

    Canberra, ACT, Australia YWCA Canberra Full time

    About the Role:YWCA Canberra's Children's Services Quality Support Unit is looking for a dynamic person who is innovative in their practice and who is willing to implement and lead change as required. This individual will have an excellent knowledge of the National Quality Framework (NQF) and the National Quality Standards (NQS), and also sound knowledge of...

  • Aged Care Services Officer

    1 week ago

    Canberra, ACT, Australia Community Services #1 Full time

    Full Time CanberraAged Care Services Officer Support aged clients to maintain active, independent lives in their own home Work in a supportive and friendly team environment Above Award leave benefits, excellent salary packaging and free parkingCommunity Services #1 (CS#1) is profit for purpose, managing and delivering a range of services designed to meet...

  • Female Support Worker, Overnight Support

    1 week ago

    Canberra, ACT, Australia Skipper Care Full time

    Supported Independent Living HomeSkipper Care Australia is a local Canberra based disability support provider who specialises in providing exceptional service and support for our clients.To be successful for this position you will have exceptional customer service and communication skills and be expected to provide the following services:overnight support...

  • Service Support Officer

    1 week ago

    Canberra, ACT, Australia HammondCare Full time

    **Service Support Officer Care Navigation- what's involved in the role?**The role of the _Service Support Officer (SSO) Care Navigation_ works within the Mission and Mission in Action of HammondCare to ensure that all home care services are tailored, personal and delivered to the highest standards. The broad range of administration activities delivered by...

  • Disability Support Worker

    1 week ago

    Canberra, ACT, Australia SPECTRUM CARE Full time

    Spectrum Care provides a person-centered approach to individuals, providing the best in dependable, consistent, and affordable care services. If you are passionate about aged care, and disability and convey a great attitude then look no further. At Spectrum Care we assist and support employee's health and wellbeing and also provide assistance on how to cope...

  • Animal Care Officer

    1 week ago

    Canberra, ACT, Australia ACT Government Full time

    Do you love working with animals? Are you looking for the next step in your animal career?Canberra Institute of Technology (CIT) Science Department is seeking an Animal Care officer to supervise the CIT Dog Day Care program and manage the welfare of a range of companion animals used for teaching.You will be self-motivated, a great communicator, and able to...

  • Quality Support Officer

    1 week ago

    Canberra, ACT, Australia YWCA Canberra Full time

    About the Role:About YWCA CanberraYWCA Canberra provides essential, quality services for women, girls and families in the ACT and surrounding regions. We work in the areas of children's services, community development, homelessness and affordable housing, youth services, personal and professional training, women's leadership, and advocacy.As a values-based...

  • Support Worker

    1 week ago

    Canberra, ACT, Australia Skipper Care Full time

    Social support for Male- located SouthsideSkipper Care Australia is a local Canberra based disability support provider who specialises in providing exceptional service and support for our clients.To be successful for this position you will have exceptional customer service and communication skills and be expected to provide the following services:Community...

  • Disability Support Worker

    1 week ago

    Canberra, ACT, Australia Willows Care Full time

    Willows Care provides disability support services through connecting people with their communities. We currently provide services in the ACT, Queanbeyan and surrounding areas. Through our services, we aim to contribute to and support the health and wellbeing of participants, while assisting them in education and development of life skills. Willows Care is an...

  • Female Support Worker

    1 week ago

    Canberra, ACT, Australia Skipper Care Full time

    Must be female After school supportSkipper Care Australia is a local Canberra based disability support provider who specialises in providing exceptional service and support for our clients.To be successful for this position you will have exceptional customer service and communication skills and be expected to provide the following services:Personal Care...

  • Purchasing Officer

    1 week ago

    Canberra, ACT, Australia Calvary Community Care Full time

    Canberra, ACT, Australia, 2601PermanentClosing on: Feb 3 2023FavouritePosition DescriptionCalvary Bruce Private HospitalPurchasing OfficerSupplyPermanent Fulltime (flexible hours)Make a difference at one of Canberra's leading private healthcare providersJoin an organization that promotes a culture of recognition and celebration of achievementsPermanent...