It Suppport Engineer

2 weeks ago

City Of Whitehorse, Australia CV Screen Full time

IT Support Engineer Blackburn Up to £32,000 per year Hours 37.5 per week, office based Monday to Friday, shift work between 7am and 5.

30pm
An IT Support Engineer is required for a manufacturing company, based in Blackburn.
A salary of up to £32,000 is on offer DOE.

Reporting to the Group Infrastructure and Support Manager, this role will provide 2nd Line IT Support on Desktop and Application services.

Main Responsibilities

Being the first point of escalation for the 1st Line Support Team
Working from a Helpdesk System to resolve tickets, ensuring SLA's and KPIs are met
Providing enhanced end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc
Analyse diagnose and resolving issues to find permanent fixes
Create Knowledge Base Articles to increase ticket resolution efficiency
Produce procedural documentation where required
Escalating to 3rd Line / Infrastructure Team when appropriate
Travel to remote sites and overnight stay required when required
Working on business Infrastructure improvement projects
Roll Out New Sites and setup hardware / software required
Perform Desktop testing on new applications being deployed
Assisting Infrastructure with Project work where required
Troubleshooting Server Related Issues as well as Desktop
Basic Administration of AD, GPO, DHCP, DNS, Office 365, Sophos AV, Cisco Umbrella, VMware
Administration of imaging technologies


Client This is a fantastic opportunity to join a great team in a leading manufacturing company, based in Blackburn, where there will be scope to develop your skills and further your career.

Skills Required The IT Support will ideally have the following experience:

Extensive knowledge Windows 10+
Good Understanding of imaging technologies, such as Auto Pilot - migration from WDS to Auto Pilot and bulk applications rollout
Good Understanding of Networking fundamentals. Ability to do basic configuration on switches and routers
Good Understanding of Windows Server and all Domain Services (AD, GPO, DHCP, DNS)
Experience of Administering Exchange Online/ Office 365
Good Experience of WDS and WSUS, configuration and management.

Location Blackburn – Office based.
Commute from Preston, Wigan, Liverpool
Hours Monday to Friday hours per week
Salary / Benefits Up to £32,000 + benefits

  • Pension 25 days annual leave plus bank holidays
  • Flexible working / shift working between 7am and 5.30pm
  • Christmas close down

To Apply Please email your CV through Giselle Whitton in strict confidence or call on to discuss the role in more detail.

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