IT Suppport Engineer

2 weeks ago

City of Whitehorse, Australia CV Screen Full time

IT Support Engineer
Blackburn
Up to £32,000 per year
Hours 37.5 per week, office based Monday to Friday, shift work between 7am and 5.30pm

An IT Support Engineer is required for a manufacturing company, based in Blackburn. A salary of up to £32,000 is on offer DOE.

Reporting to the Group Infrastructure and Support Manager, this role will provide 2nd Line IT Support on Desktop and Application services.

Main Responsibilities

  • Being the first point of escalation for the 1st Line Support Team
  • Working from a Helpdesk System to resolve tickets, ensuring SLA's and KPIs are met
  • Providing enhanced end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc
  • Analyse diagnose and resolving issues to find permanent fixes
  • Create Knowledge Base Articles to increase ticket resolution efficiency
  • Produce procedural documentation where required
  • Escalating to 3rd Line / Infrastructure Team when appropriate
  • Travel to remote sites and overnight stay required when required
  • Working on business Infrastructure improvement projects
  • Roll Out New Sites and setup hardware / software required
  • Perform Desktop testing on new applications being deployed
  • Assisting Infrastructure with Project work where required
  • Troubleshooting Server Related Issues as well as Desktop
  • Basic Administration of AD, GPO, DHCP, DNS, Office 365, Sophos AV, Cisco Umbrella, VMware
  • Administration of imaging technologies

Client
This is a fantastic opportunity to join a great team in a leading manufacturing company, based in Blackburn, where there will be scope to develop your skills and further your career.

Skills Required
The IT Support will ideally have the following experience:

  • Extensive knowledge Windows 10+
  • Good Understanding of imaging technologies, such as Auto Pilot - migration from WDS to Auto Pilot and bulk applications rollout
  • Good Understanding of Networking fundamentals. Ability to do basic configuration on switches and routers
  • Good Understanding of Windows Server and all Domain Services (AD, GPO, DHCP, DNS)
  • Experience of Administering Exchange Online/ Office 365
  • Good Experience of WDS and WSUS, configuration and management.

Location
Blackburn – Office based.

Commute from Preston, Wigan, Liverpool

Hours
Monday to Friday hours per week

Salary / Benefits
Up to £32,000 + benefits

Pension
- 25 days annual leave plus bank holidays
- Flexible working / shift working between 7am and 5.30pm
- Christmas close down

To Apply
Please email your CV through Giselle Whitton in strict confidence or call on to discuss the role in more detail.


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