Participant Support Officer

2 weeks ago

Adelaide Region SA, Australia HOBAN Recruitment Full time

HOBAN Recruitment are currently sourcing an experienced Participant Support Officer to work with our client who is an independent statutory agency, responsible for supporting thousands of Australians with a significant and permanent disability and their families and carers.

The agency has vacancies at the APS3 level across the three following locations:

  • Adelaide CBD
  • Noarlunga
  • St Marys


The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities and may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

***
Responsibilities may include but are not limited to:
  • Providing counter/reception support for the local office including participant enquiries in the self
  • help kiosks and online support.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Supporting planning teams by actioning planning tasks that do not require delegation.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the Business systems.

About you:

  • Exceptional communication and teamwork skills
  • Satisfactory level of technical, functional, and professional skill
  • Can maintain effectiveness when experiencing major changes
  • Previous experience working closely with internal and external stakeholders.
  • Must have an understanding in legislations, policies, and procedures
  • Procurement and contract management experience
  • Must be an Australian Citizen

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