Customer Service Team Member

1 week ago

North Geelong, Victoria, Australia Cotton On Group Full time

ABOUT US

We're a global fashion and lifestyle brand that empowers people to look, feel and be the best version of themselves. Creating everyday products to make everyday experiences better. Celebrating diversity and inclusivity, because we believe self-expression is for everyone. Using our voice and our platform to amplify the things that matter Listening to our community and respond to what they care about. We're restless — it's what fuels our fire and sparks our big ideas. We're optimistic — having an open mind means anything is possible. We're better together — join our world and let's do good things together.

ABOUT THE ROLE

We are looking for our next superstar Customer Service Team Member to join our team on a 6 month MAT leave contract Your primary focus will be providing customer service support for any online and store queries and complaints. You will ensure that the customer service provided is timely and simplified to exceed customer expectations and provide a world class experience across all communication channels (phone, email, chat, webform). We are looking for someone who is passionate about creating positive customer experiences, so if this sounds like you, apply now

SKILLS & EXPERIENCE


• Previous experience in an online customer service role is highly advantageous, preferably in retail

• Exceptional written and verbal communication skills

• Outstanding customer service, organisation and time management skills

• Ability to ability to navigate queries of an urgent and sensitive nature

• Zendesk CRM experience desirable but not essential

OUR CULTURE

To describe COTTON:ON in six words is easy; optimistic, passionate, real, energetic, collaborative and, most importantly, ethical.
Our team members are a passionate group of people, committed to making a real difference in people's lives through our philanthropic arm, the Cotton On Foundation. It is our shared belief that we can make a difference to lives of everyone we touch, from our backyard to the world.

BENEFITS

We are committed to personal and professional development, which is supported by an ever growing and expanding structure. We believe our people deserve the best space to their best work and to support this we provide:
50% team member discount for all of our 7 brands.
‍ A world class office with a state-of-the-art Wellness Centre featuring spa therapists, holistic health experts and free fitness classes (think reformer Pilates classes, personal training sessions, yoga studio, spin room and run club)
A brand-new childcare centre onsite – incredible facilities, indoor and outdoor play areas, subsidised cost, and your kids are right next door
The Beckley, our in-house café with chef prepared healthy meals, coffee and snacks. You can also grab a nutritious take home meal, taking the stress out of dinner time.
Flexible working – enabling you to find the right working rhythm to be at your best.
Competitive salary packaging – ensuring we are constantly benchmarking to industry.
On-site concierge, let us help you get your life sorted with dry cleaning, car wash and more.
An Employee Assistance Program for you and your family.
Returning from maternity leave (or primary carer parental leave)? Work part-time and get paid full-time for 2 months, all part of supporting you during your transition back to work.
Team mingle celebrations, speaker's series, surprise and delight moments – the magic happens when we get together.
Do you have a dog? Bring them into the office. We love them

At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at so we may support you in completing the job application process.

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