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Customer Support Consultant
3 months ago
Work options:
Hybrid
At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered.
With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.
Join us in digitising healthcareWhat's the opportunity?
In this role, you will work with the Onboarding team to provide dedicated support to our customers post go-live and prepare them for transition to BAU status with our Customer Experience team.
What can I expect?
Requirements:
- Manage customers and provide Helix support post golive in Hypercare status using our support tools for case management and tracking and working within SLA's for response times.
- Demonstrate empathy towards customers in Hypercare to provide focused support during their early stages of Go-Live and change management with Helix.
- Use your excellent time management skills to respond to multiple customers ensuring they're successful in leveraging and loving their Helix solution.
- Prepare customers for their transition to Customer Experience team through case management and enablement with navigating and using our customer support tools.
- Enjoy being a strong team player as part of a fun and dynamic team environment, whilst being empowered to contribute in your own way.
- Contribute to the Onboarding team's ongoing productivity initiatives.
- Be provided with training and coaching to assist you in developing your skills and career path further.
About you:
- Excellent written and verbal communication skills with the ability to articulate technical problems and solutions.
- A deep care for customer support and the role it plays in making a customercentric team successful.
- Prior experience in Customer Service for a growing technology company.
- The recognition that every bit of work you do makes a real difference in keeping our customers delighted.
- Exposure to CSM software systems to track and manage enquiries.
- High degree of computer or technical literacy with practical understanding and interest of how software works.
- Proficiency in using Microsoft Office
You might also have:
- Experience in a technical support position with clients who require varying degrees of troubleshooting.
- Exposure to and/or understanding of the healthcare industry.
- Experience with Salesforce within a customer service team.
What are some of the benefits of the business?
- We believe that flexibility is not a 'perk', it's how we have always worked We celebrate that flexibility looks different for each of us and support your worklife harmony.
- Join us if you find change, a fast paced environment and even some ambiguity thrilling Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new
- Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
- If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you
- A free Telstra mobile and plan for eligible employees
- 25% discount on various Telstra products and services
- 16 weeks paid genderequal parental leave, culture, family and domestic violence leave, as well as the option to purchase additional leave
- Career break and study assistance
- Ongoing development through various learning programs, access to O'Reilly and LinkedIn Learning and much more
- Free 24/7 professional and confidential support for you and your family
- Employee rewards program that includes discounts on shopping, electronics, gym memberships, movie tickets, health insurance and more
- We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon._
