Customer Journey Lead
1 week ago
Ideally, we are looking for someone who has experience of managing the customer journey, reducing escalations and improving customer satisfaction. We are open to industry, as long as you have the right experience and share the company's values.
In this role, you will also be responsible for a small team of two. Management experience is not essential, however it would be an advantage.
Benefits include:
- Salary circa £33k
- Flexible working hours and a hybrid element after probationary period
- Healthcare
- Income protection
- Regular company events
- Free parking
- Light, modern office environment and friendly team
- Review existing customer journey and customer satisfaction data
- Suggest and implement improvements to reduce the volume of escalations
- Implement new systems and reports to track improvements to service levels
- Enhance customer engagement by taking ownership of the customer training initiative
- Conduct regular audits and assessments, driving quality and enhancing overall customer experience
- Significant experience of working within customer service
- Experience of implementing strategies which enhance customer satisfaction
- An understanding of customer needs and behaviours
- Strong attention to detail
- Excellent communication skills
- Management experience is desirable but not essential
#J-18808-Ljbffr
-
Manager Customer Journey Operations
1 week ago
Melbourne, Victoria, Australia Jetstar Full timeJetstar Head Office Location:- Collingwood (Melbourne, Victoria) location- Immediate access to world class employee benefits, including staff travel**If you've ever thought about a career in aviation - now is the perfect time to take off with Jetstar We are undertaking one of the biggest recruitment campaigns in our 19-year-history. Join us during an...
-
Customer Engagement Associate
1 week ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeAs the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...
-
Journey Expert
1 week ago
Melbourne, Victoria, Australia ANZ Banking Group Full timeReq ID: 44736Department: AR ANZx Digital PortfolioDivision: Australia RetailLocation: MelbourneAbout the RoleAt ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for...
-
Journey Expert
1 week ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full timeSelect how often (in days) to receive an alert: Journey Expert Department: Initiatives and Delivery Cluster Division: Australia Retail Location: Melbourne About the role At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can...
-
Journey Expert
1 week ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeJourney Expert - Product Management Journey Expert - Product Management Req ID: Department: AR Credit Cards & Personal Lending Product Managem Division: Australia Retail Location: Melbourne About the roleAt ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and...
-
Journey Expert
1 week ago
Melbourne, Victoria, Australia ANZ Banking Group Full timeReq ID: 40502Department: AR DepositsDivision: Australia RetailLocation: MelbourneAbout the roleThis exciting opportunity is available to join the Deposits Tribe as a Journey Expert.The purpose of the Deposits Tribe is to provide products that are simple, easy to use and enable our customers to bank with confidence. This is through the design, manufacture and...
-
Employee Journey Expert
1 week ago
Melbourne, Victoria, Australia ANZ Banking Group Full timeReq ID: 68343Department: DEEx Service and Systems TeamDivision: Talent & CultureLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs an Employee Journey Expert in our team, you'll play a key...
-
Employee Journey Expert
1 week ago
Melbourne, Victoria, Australia ANZ Full timeAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the RoleAs an Employee Journey Expert in our team, you'll play a key role in helping to enhance our customers' experiences by analysing, designing, and optimizing their...
-
Employee Journey Expert
1 week ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Department: DEEx Service and Systems Team Division: Talent & Culture Location: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial...
-
Journey Expert
1 week ago
Melbourne, Victoria, Australia ANZ Banking Group Full timeReq ID: 59693Department: AR Everyday Banking Credit Cards & Personal LendinDivision: Australia RetailLocation: MelbourneAbout the roleAt ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things - be it buying their home, building a...
-
Patient Journey Partner
1 week ago
Melbourne, Victoria, Australia F. Hoffmann-La Roche Gruppe Full timeRoche fosters diversity, equity and inclusion, representing the communities we serve.When dealing with healthcare on a global scale, diversity is an essential ingredient to success.We believe that inclusion is key to understanding people's varied healthcare needs.Together, we embrace individuality and share a passion for exceptional care.Join Roche, where...
-
Patient Journey Partner
1 week ago
Melbourne, Victoria, Australia F. Hoffmann-La Roche Gruppe Full timeRoche fosters diversity, equity and inclusion, representing the communities we serve.When dealing with healthcare on a global scale, diversity is an essential ingredient to success.We believe that inclusion is key to understanding people's varied healthcare needs.Together, we embrace individuality and share a passion for exceptional care.Join Roche, where...
-
Journey Expert, Strategy
1 week ago
Melbourne, Victoria, Australia ANZ Banking Group Full timeReq ID: 38499Department: AR Marketing CapabilityDivision: Australia RetailLocation: MelbourneAbout the roleAs part of the Marketing function, supporting the Credit Cards and Personal Lending (CCPL) Tribe the role is responsible for:End-to-end marketing strategy and proposition management for the Value and Rewards Credit Cards product suite, including...
-
Journey Expert, Change
1 week ago
Melbourne, Victoria, Australia ANZ Banking Group Full timeReq ID: 68871Department: Business Proposition and Marketing ClusterDivision: Australia RetailLocation: MelbourneAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Journey Expert in our Home Loans Portfolio,...
-
Journey Expert, Change
1 week ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full timeSelect how often (in days) to receive an alert: Department: Business Proposition and Marketing Cluster Division: Australia Retail Location: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a...
-
Customer Success Lead
1 week ago
Melbourne, Victoria, Australia Preezie Full timepreezie has a mission to bridge the gap between the online and in-store shopping experiences so we built the world's first retail experience platform. We work with retail partners all over the world. Some of our success stories include brands like Lorna Jane, Baby Bunting and Shaver Shop. We are changing the retail and ecommerce landscape one experience at a...
-
Journey Expert
1 week ago
Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full timeSelect how often (in days) to receive an alert:Journey ExpertDepartment: AR MigrationDivision: Australia RetailLocation: Melbourne or BrisbaneAbout the roleAt ANZ, our goal is to create a world where individuals and communities prosper. We are working towards improving our customers' financial health so that they can accomplish remarkable feats - whether...
-
Change Journey Expert
1 week ago
Melbourne, Victoria, Australia ANZ Banking Group Full timeDate: 12-Apr-2023Location: Melbourne, AUCompany: ANZ Banking Group LimitedAbout the roleThis exciting opportunity is available to join the Simplify Now squad as a Journey Expert.The Simplify Now Squad under Simplification Tribe are responsible for Divisional Simplification across Australia Retail. Our mission is to simplify processes, systems, internal ways...
-
Journey Mapping Assistant
1 week ago
Melbourne, Victoria, Australia Dixon Appointments Full timeHigher Education Hybrid working arrangements Eastern Suburbs Campus- $53.14 p/h + Super 11week assignment Fulltime hours, Swinburne Hawthorn campusThe Organisation:Our client is a world-ranked university leading the way in innovation, industry engagement and social inclusion. Proudly creative with real-world industry connections and experiences connecting...
-
Marketing Cloud Journey Designer
1 week ago
Melbourne, Victoria, Australia Transurban Full timeWorking at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges.About the roleTransurban are embarking on an ambitious project that will re-imagine our core...