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Expert - Community of Experts
1 week ago
Expert - Community of Experts:
Date:5 Jun 2023
Location:
Adelaide, Australia
Company:
Singtel Group
Why Optus?
At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and build strong connections with our customers.
As a member of the Community of Experts, you will belong to a collaborative and inclusive team owning a specific customer segment providing unique solutions.
Enabling you to provide personalised solutions for our customers - sales of our products and customer service to resolve customer enquiries to resolution.
By using a mixture of communication mediums, you'll be comfortable in dealing with varied customer queries, delivering outstanding customer experiences through taking ownership and following up.
This role is site bound at our new Adelaide CBD Office, it is easily accessible by nearby public transport and amongst a wide range of cafes, restaurants, and essential services.
Our office has all modern facilities, cutting edge technology, and plenty of areas to collaborate, take a break and recharge.
The day to day
- Managing inbound interactions within sales, service, and technical support
- Effectively engaging with customers via digital platforms and voice
- Handling complaints and providing appropriate timely resolutions
- Communicating, promoting and selling Optus products and services to new and existing customers
- Finding opportunities to recommend workable solutions that meet the needs of the business, partners and customers, to ensure maximum brand loyalty
Why you are our next Expert
- Demonstrated prior success in a contact centre role, preferably sales
- You possess strong verbal and written communication skills
- A proven track record to exercise initiative and problem solving
- You thrive in a target driven environment with an ability to provide outstanding customer experiences
- You are a problem solver, negotiator and standout colleague who can work in a fastpaced dynamic environment
- You can understand, connect and respond to the needs of a culturally diverse population
What's in it for you?
- Competitive salary and sales performance incentives complimented with a great recognition program
- Discounts to Optus products and services, and to over 400 retailers Australiawide
- Training, mentoring and development opportunities (ask us about OptusU)
- Up to five days of Volunteer Leave per year
- A "connected" day for you to use to connect to something you are passionate about
- We have a COVID19 Vaccination Policy and require vaccination to enter our workplaces. Please speak to us if you have any questions about meeting this requirement.
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