Branch Manager

1 week ago

Bendigo city centre, Australia Coates Hire Operations Pty Limited Full time
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Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth.

We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.
The next step in your career starts here...
Permanent full-time position, Monday to Friday
Quarterly bonus plan
Fully maintained tool of trade motor vehicle

At Coates Bendigo , our Branch Manager performs a highly valued and critical role, leading a team of customer and service professionals to safely deliver outstanding service to our customers.

This position assumes accountability for branch performance with a focus on safety and achieving KPI's associated with revenue, fleet utilisation and customer loyalty.

You will be successful in this role because you relate well to people, can motivate, mentor and develop your team to be its best, operate cohesively as a team and care deeply about the service delivered to Coates' customers.

Ensuring the safety of your team and Coates customers
Guide and motivate staff to provide excellent customer service – a happy customer will be a returning customer
Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.
Oversee Asset Management
Manage branch P&L's and KPI's around fleet availability, fleet utilisation and customer loyalty.
What you'll get in return
We provide our team with a wide range of perks and benefits, including:
Development and career progression pathways
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation
What you'll bring to the role
Sales and operational management experience
Previous team leadership experience, developing a 'One Team', cohesive mindset
A track record of delivering on customer service KPIs
Demonstrated commercial acumen
Excellent Communication skills, both written and verbal
Strong computer literacy, including customer databases and Microsoft Office Suite
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation.
We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there.

Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit to learn more about our values and opportunities.
Unlock your next career opportunity – apply today
Diversity and inclusion are at the heart of our culture.
Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.#J-18808-Ljbffr

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