Senior Business Analyst

1 week ago

Eight Mile Plains, Queensland, Australia RACQ Full time

Description

This role supports the delivery of RACQ's strategic portfolio by providing Business Analysis and related services to the portfolio of projects. The project work includes, but is not limited to, problem definition, process modeling, requirements definition and management, business case development, and benefits definition, as well as supporting workstreams such as software development, testing, and organizational change management.

Key Responsibilities:

  • Oversee the complete BA lifecycle for assigned projects, ensuring timely and high-quality deliverables.
  • Spearhead BA efforts on large projects, taking accountability for end-to-end outcomes and fostering a productive team environment.
  • Effectively engage business stakeholders and project teams to gather requirements, conduct analyses, and deliver solutions.
  • Proactively identify, assess, and manage risks and issues impacting BA deliverables, ensuring project success.
  • Implement rigorous review processes to maintain the highest standards of quality across all BA deliverables.
  • Contribute to the development and implementation of the BA Capability Roadmap, enhancing the overall BA competency.
  • Provide expert coaching and mentoring to junior BAs, fostering their professional growth and development.
  • Actively participate in the BA CoP, sharing knowledge, collaborating with colleagues, and staying abreast of industry trends.

About You:

  • Extensive experience as a Senior Business Analyst or Lead Business Analyst.
  • Strong knowledge of contemporary Business and Process Analysis frameworks and methodologies.
  • High level of experience planning workshops and conducting sessions with large groups.
  • Ability to communicate effectively both verbally and in writing.
  • Process-oriented with sound judgment, attention to detail, and follow-through.
  • Excellent stakeholder management, communication and problem-solving skills.
  • Well-honed coaching/mentoring skills.
  • Self-motivated, independent, and able to manage multiple projects and competing deadlines.
  • Passionate about the BA profession and eager to proactively help RACQ improve its BA practice.

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

  • Financial benefits and discounts on a range of banking, assistance and insurance products
  • Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA.
  • A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
  • Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such as yoga, mindfulness and free and confidential Employee Assistance Program (EAP).
  • Invest in your development with in-house development programs and access to 80,000+ online courses.

You can check out all our employee benefits at

Ready to apply to do good stuff daily?

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.

Questions? Please contact or visit

RACQ is a 'Circle Back Initiative' employer – we commit to respond to every applicant.

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