Allied Health Customer Experiencer

1 week ago

Ipswich, Australia Body Smart Health Full time

Company Description About Us**
Body Smart Health is an award-winning allied health company based in Queensland. Providing Physiotherapy, Occupational Therapy, Exercise Physiology and Dietetics all under one roof. We believe
Movement is Medicine and that allied health should be the home of health in the community. Our large team of allied health professionals operate from large, state-of-the-art rehab & therapy centres collaborating together to develop a brighter future for our clients, providing evidence-based therapy that empowers patients to live better lives.

At Body Smart we believe that
if we're not moving forward, we're moving backwards. We strive to lead the industry in all that we do. Our clinics are powered by renewables with our goal of being a Net Zero, Carbon neutral business.

Job Description About the Role**Body Smart Health is seeking an Allied Health Customer Experience Officer to join our dynamic team to be at the forefront of providing unparalleled service in our centres. If you thrive in a fast-paced environment and are passionate about making every client feel valued and cared for, we want you on our team Embark on a rewarding journey where your enthusiasm and dedication create lasting impressions and meaningful connections from the first point of contact, right through until they have met their treatment goals and beyond.


You will be part of a collaborative team, your role will include scheduling appointments and managing inquiries to ensure smooth administrative operations.

Yourrole encompasses providing friendly, accurate and timely information about our services, guiding our clients through navigating various funding models and being a friendly voice at the end of a phone scheduling in services.

You will work closely with our practitioners, other Customer Experience Officers whilst being supported by our Head of Intake and Engagement.


Duties & Responsibilities

  • Onboarding and educating new customers, including onboarding NDIS plans & service agreements, upselling services and educating customers
  • Managing customer appointments (booking and modifying).
  • Communicating with customers to ensure they can attend their services
  • Optimising and managing external communication in a timely and efficient manner including EPC Referrals, DVA, WorkCover referrals, Reports & Doctors letters, NDIS plans and Service Agreements and reports etc.

About you

  • Exceptional Customer service skills and Administrative experience (essential)
  • Ability to obtain a Blue Card, NDIS Worker Screening ID (Yellow Card) and Police Check (essential)
  • Experience in medical reception, NDIS and other funding models (highly desirable)
  • Be located in Australia and have rights to work in Australia
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