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Medical Admin Manager

3 months ago

Canberra, ACT, Australia Icon Holdings Services Full time

Administration Manager - Icon Cancer Centre Canberra

  • Lead a team of 4 medical administrators at our wellestablished cancer treatment centre as we strive to make a meaningful difference in our patients lives.
  • Opportunity to manage the administrative function of both medical and radiation oncology practices
  • Join our experienced, supportive and enthusiastic Site Manager, Nurse Manager and Radiation Therapist leaders to complete our management team
  • Weekdays only (
Centre Hours: 8am to 5pm Monday to Friday)

  • Permanent Full-Time, Monday-Friday with a 9 day fortnight
  • Bruce, ACT
  • What do we think it takes to thrive in this position?_


This role requires close coordination with all our disciplines and is a varied role which includes team management, billing, data entry and auditing, rostering, site maintenance, training and development and oversight over other daily activities.

If you come from a medical administration background encompassing these types of duties and have a knack for leadership, we'd love to hear from you

  • What does it mean to work at Icon?_
- "_

  • It_
- '_
- s such a scary journey navigating cancer care. But we are here to help, answer their questions and hopefully make them feel safe and supported. I like to play a small part in each patient's journey, and so we, as a team, strive to be exceptional. I just feel so content where I am right now. I know this is where I'm meant to be for my team, doctors and our patients because I can make a difference here."_ Courtney Bridge, Administration Manager, Icon Cancer Centre Southport

About the Role:

We are seeking an Administration Manager to join our innovative and dynamic team.

Based in Bruce on-site at the Canberra Specialist Medical Centre, this role reports to the Site Manager and is responsible for leading our administration team.

This role will operate in a full-time capacity, working 76 hours per fortnight working 5 days a week Monday to Friday (shift times fall between the hours of 6am - 6pm if need arises).


Key Responsibilities

  • Onboarding, training, rostering and management of administration staff
  • Triaging referrals to Radiation Oncologists, Medical Oncologists & Haematologists
  • Welcoming patients, collecting and entering personal details, scheduling appointments
  • Oversee the efficient and effective management of Radiation & Medical Oncologists sessions
  • Answering telephone calls and responding to enquiries
  • Entering and processing patient billing and balancing daily banking and debt management
  • Monitoring and assessing the administration care path of all patients
  • Maintaining and managing patient information
  • Assist site manager with recruitment of new staff

About the person we're going to hire:
Icon is committed to providing exemplary patient care to the community. To be successful in this role, you require to be highly motivated with a positive and enthusiastic attitude.

You will be required to take on an integral role in the management of day-to-day administration activities and may be expected to offer occasional assistance across all current and future sites.

If this sounds like you, we'd love to hear from you.

What we're hoping you can bring to the team:

  • Experience supervising and leading teams in a health environment
  • Experience and knowledge of the private health fund claiming process
  • Demonstrated commitment to customer service and successful development of long term relationships with external and internal customers
  • Advanced knowledge of all patient billings i.e. Medicare, DVA and private patients (desirable)
  • Knowledge of legislative requirements in a health care setting (desirable)
  • Qualification or training in management and leading teams (desirable)

Who are we?


Icon Group is Australia's largest dedicated cancer care provider and has expanded globally into Singapore, Mainland China, Hong Kong and New Zealand.

We are built on a strong but simple vision - to deliver the best care possible, to as many people as possible, as close to home as possible.


  • Here's why our people choose us_

Purpose, at Pace:

We remain focused on continually expanding our cancer treatment services and making them accessible to more people across Australia and internationally.


Impact, at Scale:
We're Australia's largest dedicated provider of cancer care, with our global reach growing every day. Here you'll know your work is making a difference.

Connection, at Heart:
Our work isn't easy but it's extremely important. Our secret ingredient is our incredible, connected, and talented people. And their secret ingredient is each other.

Opportunity, at Hand:
We're constantly innovating. We deliver over 2.5 million patient interactions, in over 120 places, across 5 countries. Every week brings changes, growth and new opportunities.

A few of our benefits

  • Companywide rewards, recognition and benefits portal
  • Structured professional development progra