Energy Credit Specialist

2 weeks ago

Melbourne, Victoria, Australia Origin Energy Full time
Salary + annual bonus + performance based reviews

  • CBD location, 5 min walk from train station
  • Melbourne based

Working for us


At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions.

Every person that works with us helps us reach that goal. If you bring good energy to Origin, you'll get it in return. A challenging career. An exciting industry. And the support to grow and explore your potential.

About the role
As an Energy Credit Specialist, you'll conduct respectful, efficient, and effective debt minimisation activities.

Taking full responsibility for all issues that you come across (end-to-end) and ensuring that you achieve the best outcome for the customer and our business.

You'll also be the first line of defence in ensuring that our business meets its compliance and regulatory obligations under relevant bodies.


Responsibilities

  • Credit solution activities including but not limited to: deenergisation assessments & reenergisation enquires; payments and hardship; bankruptcy & insolvency; default disputes; credit complaints; collections case management. At a later stage this may include credit assessment and fraud / high risk assessment.
  • As part of a highly effective autonomous team, you provide outrageously good service to particular customer groups and provide continuous feedback on opportunities and highlighting inefficiencies to improve the customer experience.
  • Be curious, ask questions to explore and actively seek information to determine the best solution for the customer groups

Skills required

  • You're a lateral thinker, thinking for yourself, the team, and the business, with a clear focus on delivering and improving the customer experience, demonstrating a real concern for the customer.
  • Strong collaboration and teamwork skills including a demonstrated ability to actively listen, and problem solve.

Benefits

  • 3 week training, ensuring you'll be fully trained in every aspect of the customer experience
  • Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
  • Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
  • Competitive salary + annual performance bonus + performance based reviews
  • Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible monthtomonth plans and no lockin contract.
  • Free and confidential counselling for employees and family members.
  • A great high energy team, that encourages interesting, rewarding, and engaging work

Origin - Where good change happens
At Origin, we're powered by people who believe in creating collective change.

We're creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together.

We are united, yet unique.


If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.


A great team to join
It's an exciting time to join Origin.

Together we're powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.


Origin's
Retail business is Australia's leading energy retailer, we provide 4.2 million customers with a range of energy products, services and solutions to keep our homes, businesses and communities going.


As we continue to build a simpler, smarter and more engaging business for the future, we're looking for people who are passionate, curious and customer focused.

People who are excited by the challenge of finding new ways of working, new ways of delivering for customers and more affordable energy.


Origin. Good energy
At Origin, our focus is on getting energy right for our customers, communities, and planet. Because we know it's up to us to shape the future of energy.

For more information contact:
Allison Wright , quote Requisition ID: 84446


Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.

  • Energy Credit Specialist

    1 week ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Not your typical contact centre role Help us build Retail X Excellent training provided within a supportive team environment Melbourne basedWorking for usAt Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin,...

  • Credit Specialist

    1 week ago

    Melbourne, Victoria, Australia Flo Energy Singapore Pte. Ltd. Full time

    We are looking for an experienced Credit Specialist to join our team Reporting to Head of Customer Operations, you will be the first point of contact for any credit queries, managing Flo's credit risks and optimising the accounts receivable process to improve cash flow and minimise bad debts.This role requires a strategic approach to financial management,...

  • Head of Credit

    1 week ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Senior leadership position in our Consumer & Property team High profile, business critical role Melbourne basedWorking for usAt Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you'll get it in return. A...

  • Credit Officer

    1 week ago

    Melbourne, Victoria, Australia Alinta Energy Full time

    Utilize your communication and reporting skills in a supportive team environmentPermanent full time role within hybrid working environment Paid Parental leave and Employee Energy Discounts The better way forwardAs one of Australia's biggest energy retailers, with over 1.1 million customers, we have big plans for how we'll help transform energy in affordable...

  • Credit Assessment Analyst

    1 week ago

    Melbourne, Victoria, Australia Momentum Energy Full time

    About the Role:We are looking for a Credit Assessment Analyst to join our growing team in Melbourne. As a Credit Assessment Analyst, you will be responsible for evaluating and assessing the creditworthiness of potential and existing customers. You will be an integral part of our credit risk management process, working closely with sales and customer service...

  • Energy Specialist, Retail X

    1 week ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Not your typical contact centre role Come join us now as we build Retail X a new, exciting part of Origin Adelaide basedWorking for usAt Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you'll get it in...

  • Energy Specialist, Retail X

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Not your typical contact centre role Come join us now as we build Retail X a new, exciting part of Origin Melbourne basedWorking for usAt Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you'll get it in...

  • Energy Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Full time

    2 days per week in CBD office, 5 mins from public transport Melbourne basedDelivering good energy starts from withinIt's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We're always looking for better ways to deliver for...

  • Energy Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Deliver end to end customer service, always strive go above & beyond Hybrid working environment, 2 days per week in the office Melbourne basedDelivering good energy starts from withinIt's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and...

  • Energy Specialist

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Talent International Full time

    Job Details:LocationMelbourne CBDSalaryNegotiableJob TypeFull TimeRefBBBH100797_ ContactWes ElsayedPostedabout 5 hours agoAs an Energy Specialist you will handle all incoming customer calls across areas - Customer Service, Sales, Credit etc.Also do the back end work, investigations in case of complaints and calls back customers with any follow up requests...

  • Energy Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Deliver end to end customer service, always strive go above & beyond Hybrid working environment, 2 days per week in the office Melbourne based,, start date April 29 and May 13Delivering good energy starts from withinIt's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition...

  • Energy Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Deliver end to end customer service, always strive go above & beyondHybrid working environment, 2 days per week in the officeDelivering good energy starts from withinIt's an exciting time to join Origin. Creating a great place to work means together we're progressing our...

  • Energy Specialist

    1 week ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Select how often (in days) to receive an alert:Deliver end to end customer service, always strive go above & beyondHybrid working environment, 2 days per week in the officeDelivering good energy starts from withinIt's an exciting time to join Origin. Creating a great...

  • Credit Data Lead

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Full-time permanent opportunity Career growth opportunity Melbourne basedDelivering good energy starts from withinIt's an exciting time to join Origin. Creating a great place to work means together we're powering a cleaner, smarter energy future. We're always looking for better ways to deliver for our customers - and for our people.The RoleThe Credit data...

  • Energy Specialist, Retail X

    1 week ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Salary + annual performance based bonus/review Hybrid working 2 days per week in office Melbourne basedDelivering good energy starts from withinIt's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We're always looking...

  • Energy Sales Specialist, Retail X

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Salary + annual bonus + performance review + overtime available CBD office 5 mins walk from the train station Melbourne basedWorking for usAt Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you'll get it...

  • Credit Portfolio Commercial Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Origin Energy Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Lead the way in transforming our Retail business with data-driven insights Join a dynamic, fast-growing area, making a real difference in the future of energy. Permanent position | 2 days in office hybrid role | Melbourne CBD based Delivering good energy starts...

  • Loan Process Specialist

    1 week ago

    Melbourne, Victoria, Australia Farm Credit Services Full time

    Dependent on experience, education and skills The Loan Process Specialist serves in the Field Operations Department and reports directly to a Regional Manager located in one of the regional offices. This role acts as the "Deal Champion" for loans and ensures timely and accurate processing of loans originated by Lending AVP/VP and RM. The Loan Process...

  • Financial Specialist

    1 week ago

    Melbourne, Victoria, Australia Farm Credit Services Full time

    Financial Specialist – Greenville, NCAgCarolina has an open position for a Financial Specialist. In this role, you will contribute to our mission by providing assistance to loan officers in the territory by gathering loan applications and financials, preparing reports, and assisting in other areas of loan administration and business development tasks. This...

  • Financial Specialist

    1 week ago

    Melbourne, Victoria, Australia Farm Credit Services Full time

    Financial Specialist – Greenville, NCAg Carolina has an open position for a Financial Specialist.In this role, you will contribute to our mission by providing assistance to loan officers in the territory by gathering loan applications and financials, preparing reports, and assisting in other areas of loan administration and business development tasks.This...