Associate, Client Onboarding

1 week ago


Melbourne, Victoria, Australia IFM Investors Full time

About us

Business Overview


Our
Operations team collaborates across the business with a strong emphasis on designing solutions, increasing efficiency and reducing operational risks.

The team consists of several areas of specialisation including:

  • Transaction Management & Support
  • Investment Operations & Client Service
  • Investment Risk & Execution Oversight
  • Business Transformation
  • Investment Accounting & Tax Services
  • Implementation
  • Information Technology

The Opportunity
At IFM, you're not just part of an investment company - but an invested one.

We see the work we do as the chance to take sustainable, responsible steps forward for millions of people around the world.

So, we have made sure to create a workplace that's inclusive, accountable and collaborative. Where you're given the opportunities to make a meaningful contribution and grow your skills. All while feeling valued and supported for who you are and what you bring to the team.


Along with the chance to make a meaningful, positive difference from day one, we offer a competitive salary and generous leave entitlements.

We also believe all roles are genuinely flexible at IFM - so we are happy to talk through what this might look like for you.


The Role


The Client Onboarding and Reporting Associate role sits within IFM's Client Service team and is at the forefront of the operational client experience at IFM, responsible for managing the end-to-end operational client onboarding process as well as delivering reporting to IFM management, clients and their related parties.

This role is responsible for providing proactive, client centric service to clients and internal stakeholders across the business to meet client and firm objectives.


IFM's Client Service team is responsible for:

  • End to end client onboarding including Risk assessment, AML/KYC, Tax validation etc
  • Client data management
  • Client data related remediation activity
  • Reporting
  • Client onboarding activity
  • Reporting
of Funds under Management (FUM), commitments, fees and costs and historical performance returns series

  • RFP/RFIs regarding FUM, commitments, fees and costs and historical performance returns series
  • Custodian reconciliations on cash flows, NAVs, commitments and returns
  • Advisor and consultant queries and questionnaire data submissions
  • Support Compliance and other legal filings

The Associate level role is responsible for:

  • Perform high quality checking and oversight of analyst work and ensure accuracy and timeliness of team deliverables
  • Guide and support the team in providing quality client servicing and ensuring that the required standards for technical competence and professionalism are being met
  • Organise, manage and monitor the team's schedule and inbox to ensure the quality and timely service delivery of requests and query responses
  • Monitor the quality of outgoing communications by the team to clients to ensure alignment to our values and client standards
  • Provide the approach to handling complex operational queries and reporting requests
  • Participate in key internal projects and new business initiatives
  • Deliver appropriate management reporting and analysis statistics
  • Lead the identification of emerging risks, trends and developments in the support environment: and implement solutions

Your Background and Experience

  • 5+ years' experience in Client Onboarding, Tax services or AML/KYC compliance roles within the Funds Management, Fund administration or Custody within the financial services industry for institutional clients
  • 3+ years' experience in Client Service roles within the Funds Management, Fund administration or Custody within the financial services industry, servicing the operational and/or onboarding needs of institutional clients
  • Previous institutional FATCA and CRS validation experience essential.
  • Previous experience with AML/KYC processes essential
  • Tertiary qualifications in commerce, economics, finance or related field
  • Strong Financial knowledge
  • High level numerical skills required
**Ready to invest in what matters?
  • Client Onboarding

    1 week ago


    Melbourne, Victoria, Australia Ambition Group Full time

    My client is a large wealth management firm who offer a wide range of investment products to retail and institutional clients. They often perform above industry standards, are highly respected and they offer a supportive culture and commitment to offering internal career progression.This role is available due to an internal promotion and they are currently...

  • Client Onboarding

    1 week ago


    Melbourne, Victoria, Australia Ambition Group Full time

    My client is a large wealth management firm who offer a wide range of investment products to retail and institutional clients. They often perform above industry standards, are highly respected and they offer a supportive culture and commitment to offering internal career progression.This role is available due to an internal promotion and they are currently...


  • Melbourne, Victoria, Australia Anton Murray Consulting Full time

    MelbourneWealth ManagementContract or TemporaryOur client is a global tier-one Wealth Management firm seeking an experienced client onboarding / KYC Associate to join their Melbourne team.The ideal candidate will have wealth management / retail broking client onboarding/ KYC / AML experience and ideally some understanding of UK FSA...


  • Melbourne, Victoria, Australia Anton Murray Consulting Full time

    Melbourne- Wealth Management- Contract or TemporaryOur client is a global tier-one Wealth Management firm seeking an experienced client onboarding / KYC Associate to join their Melbourne team.Responsibilities: Review and approve client account documentation; understand and enforce current AML KYC requirements, ensuring proper due diligence to KYC rules for...


  • Melbourne, Victoria, Australia Eightcap Full time

    Job descriptionEightcap is an Australian online financial trading Company that specialises in foreign exchange (forex) and contract for difference (CFD) trading, offering over 250 tradable instruments to retail clients. The Company is headquartered in Melbourne, Australia and has support offices in the UK and Bulgaria.Quickly becoming a leader in its field,...


  • Melbourne, Victoria, Australia Eightcap Full time

    Job descriptionEightcap is an Australian online financial trading Company that specialises in foreign exchange (forex) and contract for difference (CFD) trading, offering over 250 tradable instruments to retail clients. The Company is headquartered in Melbourne, Australia and has support offices in the UK and Bulgaria.Quickly becoming a leader in its field,...


  • Melbourne, Victoria, Australia Anton Murray Consulting Full time

    Melbourne- Asset Management- Contract or TemporaryOur client is a global wealth management business looking for a Client On-boarding Specialist to join their team in Melbourne on an initial 12-month contract.This role will work closely with the firm's key stakeholders to facilitate a smooth and efficient client on-boarding process.Key Responsibilities:...


  • Melbourne, Victoria, Australia marketfinder Full time

    Our client is a global regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, they arm their clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, they learn quickly and...


  • Melbourne, Victoria, Australia Ambition Group Full time

    My client is a global financial services firm who have a friendly culture and an enthusiastic and motivated workforce. They always look for the potential in their staff and regularly promote top performers into more senior and technical roles.The Role Responsibility for customer interaction, KYC, documentation issuance and review and system setups....


  • Melbourne, Victoria, Australia Pepperstone Full time

    IntroductionThe Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we're digital, nimble, connected, and united in our vision to create a better way to trade.We thrive on...


  • Melbourne, Victoria, Australia affix Full time

    Business Fitness | Onboarding SpecialistUnleash Your Inner Accounting Champion and help revolutionise the way accounting is done: Onboarding Specialist at Business Fitness Do you crave a meaningful career that leverages your accounting expertise and passion for empowering others?_ Business Fitness, is on a mission to transform the world of accounting, seeks...


  • Melbourne, Victoria, Australia Acoustic Full time

    The Onboarding Product Specialist reports to the Onboarding Manager and is committed to providing complete, timely and accurate provisioning and onboarding for global client environments and components across Acoustic products. The ability to follow complex processes, assess technical information, communicate effectively with clients, and attention to detail...


  • Melbourne, Victoria, Australia Budgetly Full time

    Company DescriptionWho hasn't felt frustrated by the tedious process of paying for work expenses upfront and waiting to be reimbursed? Have you ever thought, "there must be a better way"?We thought so, too. At Budgetly we're providing companies a new, better way to manage their expenses process. Our products help finance teams go paperless and capture...

  • Client Associate

    1 week ago


    Melbourne, Victoria, Australia Dentsu Aegis Network Full time

    As the Client Associate, proactively support the senior team and broader team, taking responsibility for all administrative tasks within the team to ensure campaigns run smoothly/to plan, and support the day to day running of a client. This role builds foundational knowledge and gains a solid understanding of the fundamentals of media processes.Job...


  • Melbourne, Victoria, Australia ANZ Full time

    The opportunity:We are looking for an Onboarding Specialist responsible for managing and monitoring the customer journey experience by creating and implementing various actions, initiatives, projects, changes, within Customer Service processes to ensure high customer satisfaction. In addition, the role requires strong stakeholder skills for working closely...


  • Melbourne, Victoria, Australia Vestas Full time

    The primary purpose of the Onboarding Coordinator is to ensure the successful onboarding and induction of new Service team members across Australia and New Zealand. Your role is essential in driving the best possible employee experience throughout onboarding and continuously improving an effective onboarding process. You will be able to collaborate on a...


  • Melbourne, Victoria, Australia Commonwealth Bank Full time

    You are a looking to become a Client Coverage specialist in Institutional Banking:We are an innovative environment with client interaction, training & development.**:- Together we can deliver solutions that support our clients current needs:At CBA, we believe talent drives opportunity.**See yourself in our team:Our team manages key relationships with clients...

  • Client Associate

    1 week ago


    Melbourne, Victoria, Australia Dentsu Aegis Network Full time

    The purpose of this role is to assist the team in their day to day duties and coordination of campaigns and initiativesJob Title:Client AssociateJob Description:dentsu is a network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global...


  • Melbourne, Victoria, Australia Henry Schein One Full time

    Our vision is simple. We use technology to drive the health and well-being of patients in our markets around the world.Henry Schein One is the global leader in providing dental practice management software and marketing solutions to dentists and dental professionals. Part of the Henry Schein Group and with a presence across Europe, Australia, and New...


  • Melbourne, Victoria, Australia Compass Education Full time

    Come shape the future of education with us.We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for...