Student Enrolment Advisor

1 week ago


Melbourne, Victoria, Australia Quacquarelli Symonds Full time

Please note, this is a temporary position running from June to July 2024 (Approximately 5 weeks).

In this position, you will be the face of our esteemed educational institution and will be required to conduct yourself in a professional manner, maintaining high standards of customer service. You will also be responsible for gathering student feedback to provide valuable insights for the organization.

The role follows a hybrid model, with 2 days per week spent in the Melbourne office.



Responsibilities:

  • Stakeholder Liaison
  • Build strong relationships with students, parents, and both internal and external partners
  • Collaborate with various stakeholders to ensure a seamless student experience, offering accurate information and guidance. Proactively address and resolve issues in a timely manner
  • Operations
  • Provide personalized case management to engage with and support potential students, ultimately converting them into enrolled students
  • Collaborate within a team to plan and execute inbound/outbound campaigns that align with quality standards and client objectives
  • Efficiently manage work queues to meet response time and quality targets
  • Adherence to company protocols and achievement of set targets
  • Follow Client Protocols and best practices to ensure timely and professional responses to all inquiries
  • Quality
  • Complete data capture and reporting tasks accurately


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