Chief Operating Officer

1 week ago


St Kilda, Victoria, Australia Davidson Full time

About Sacred Heart Mission

Sacred Heart Mission (SHM) is a Victorian not-for-profit organisation established in 1982 by the local parish priest and community. Founded on the Catholic Social Teaching, SHM addresses homelessness, deep disadvantage, and social exclusion by building people's capacity and promoting fairer and more inclusive communities and service systems. Its wide-ranging services include housing, health, aged care, and social and economic inclusion. In 2023, SHM successfully completed a 10-year strategic plan that evolved the organisation into an innovative and well-recognised not-for-profit assisting hundreds of people to live a fulfilling life and achieve their personal goals.

Over the last 12 months, under the joint leadership of the board and new CEO Hang Vo, SHM initiated a consultative process with staff, consumers, supporters, and stakeholders to develop Strategy 2030. Building on considerable past achievements and existing capabilities, the six-year strategy aims to serve more people and communities by expanding into additional service areas and geographies and enhancing SHM's advocacy. Success hinges on an engaged, high-performing culture where staff understand their roles in executing the strategy. A culture where cohesion and alignment of people, roles, process, and operations enables and encourages everyone to do their very best. The priority across the first two years of Strategy 2030 is to evolve the organisation and strengthen its foundations. To support the ambitious strategic plan, SHM are looking to appoint three key executive roles and additional functional roles to join the organisation at this exciting time as we deliver against an expansive growth agenda.

Statement of Inclusion

Sacred Heart Mission celebrates people's diversity. We offer a safe and inclusive culture where everyone is welcomed for who they are. We apply an intersectional lens to all our work. We recognise there are many dimensions to one's identity including gender, age, ethnicity, religion, sexuality, and ability.

The role of Chief Operating Officer (COO)

Reporting to the CEO, the COO will drive operational performance and ensure strategic impact whilst building long-term effectiveness for the organisation. SHM seeks a COO to support its organisational agenda, which will focus on expanding services and advocacy for the community. This role has four direct reports which include the following departments: Finance, IT, Infrastructure & Sustainability and Transformation & Performance. The role includes significant leadership responsibilities and an expectation to connect with the people who utilise SHM's services.

The ideal candidate for this position must possess tertiary qualifications in fields such as Finance, Business, Commerce or similar, along with CA/CPA and governance certifications. They should have substantial leadership experience at the C-suite level within a growth-oriented organisation of similar scale. Demonstrated expertise in driving operational excellence, implementing business transformations, and navigating complex sectors with various income streams and regulatory requirements is essential. Previous involvement in financial and commercial leadership, as well as working closely with CEOs, boards and committees, is necessary. Additionally, they should have a proven track record of leading shared services functions through significant maturity uplifts and consolidation. Strong interpersonal skills, exceptional communication abilities and expertise in strategic planning and implementation, coupled with sound decision-making and problem-solving capabilities, are crucial for success in this role.

To view the Success Profile for this opportunity, please copy and paste the following link into your browser:

To apply, please click 'apply now' and upload your CV and Cover Letter. For any questions not outlined in the PD and for a confidential discussion, please contact Kate Rowe on or Michelle Lyon on

Davidson acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.

Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.

Applications close at 5pm on Tuesday 28 May.


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