Service Coordinator

2 weeks ago

Sydney, New South Wales, Australia Rauland Australia Full time

Service Coordinator

+ Bring your passion for customer service to a leading healthcare technology provider
+ Have an opportunity to continuously develop and learn.
+ Great working environment with a collaborative and supportive team

If you are driven by customer focus, strong communication, accountability and variety, then this is the role for you

We currently have a great opportunity for someone with a passion for excellence - relationship management, planning, problem solving and being involved at varying levels and stages of operations.

Rauland, where technology and care flourish

At Rauland, we dedicate ourselves to fostering a caring, connected, and innovative technology environment. For more than 30 years, with 235 employees spread across six locations and two countries, we proudly serve the healthcare sector. We strive to digitally transform the healthcare and aged care sectors to enable better care outcomes using disruptive and groundbreaking technologies. Our people are passionate, customer-centric and inquisitive, determined to challenge the status quo and deliver exceptional care to our customers. This makes Rauland a real rewarding and fulfilling place to build your career.

The Role:

Based at our Cammeray office, you will enjoy:

+ Managing incidents, including communications and service coordination – ensuring clients and internal teams are kept abreast of developments
+ Planning, assessing and coordinating service needs and deliverables
+ Controlling and maintaining all service-related documentation and reporting
+ Preparing Sales Quotes and service invoicing
+ Building strong relationships with all stakeholders – internally and externally
+ Assuring outstanding customer communication and service at all times
+ Managing incoming phone calls
+ Managing service spare parts inventory
+ Preparing, modifying and distributing relevant documents, including correspondence, reports, proposals, presentations, emails, meeting minutes and agendas

About You:

You enjoy the company of passionate, enthusiastic and motivated peers in a highly collaborative and agile team. You are passionate about excellence in customer service, excited about continuously challenging yourself, developing your knowledge, taking ownership of your responsibilities, and having your team's backs.

Your skills and experience:

+ Outstanding verbal and written communication and relationship building skills
+ Proactive style & need to own your role
+ Methodical planning style
+ Strong computer skills – exposure to SAP would be highly regarded
+ Previous experience working in a fast-paced environment
+ Ability to operate autonomously whilst being a great team player
+ Ability to embrace change and be process driven

We Offer:

We are committed to ensuring our people belong and helping them reach their highest potential, in so doing maximising their career success. Our dedication to those we serve propels our company forward, creating a fantastic chance for passionate individuals to advance and excel with a top care technology company with countless growth possibilities.

In addition to the opportunity to do truly meaningful work, Rauland offers a competitive package with everything you would expect and more:

Leave entitlements so you can rest, recharge and spend valued time with your loved ones In addition to all standard Fairwork Leave entitlements, we also offer:

+ 8 weeks paid Parental Leave for primary carers and an additional 3 weeks of paid return to work bonus
+ 4 weeks of paid Parental Leave for secondary carers
+ 1 week of paid Learning Leave per year
+ Hybrid arrangement: working from home for 2 days and in the office for 3 days (where it is practical to do so)
+ Learning Leave so you can study and advance your career: You can get one additional week of leave each year for study and education purposes
+ Enjoy recognition for your great work On-the-spot recognition, quarterly Peer to-Peer Awards and Annual Excellence Awards
+ The company of a tight-knit team Our diverse team support each other to achieve outcomes and enjoy a calendar of social and mental wellbeing initiatives
+ Employee Benefits Program. Access to everyday savings from brands you know and love, events to participate in, healthy living inspiration, and much more
+ Employee Referral Program. Earn bonuses for inviting your friends to work and grow with us
+ Employee Assistance Program for when you need that extra support

Next steps:

If all the above motivates and excites you, please apply today with a covering letter and your current CV to

Inclusion and diversity at Rauland

We are committed to inclusion and diversity in everything we do. We celebrate and value people of all backgrounds, origins, gender identities, ethnicities, sexual orientations, bodies, abilities and ages. We welcome and encourage applications from all these groups, especially from our Aboriginal and Torres Strait Islander communities.

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