Service Coordinator

1 week ago

Sydney, New South Wales, Australia Smart Commercial Solar Full time
North Sydney, NSW

-
Full-Time Position:

Brief:

Smart Commercial Solar is pleased to announce a position for a Service Coordinator to join our growing Service Team.


As an industry leader, with a modern, flexible workplace, and opportunities for professional growth and development, Smart is growing rapidly in the commercial solar space and this presents an exciting opportunity in the renewable energy industry.


This role will be located in our North Sydney office, with regular travel to sites, and will be reporting to the Head of Service.


Responsibilities:


A Smart Commercial Solar (SCS) Service Coordinator works within the Service Team under the Head of Service providing engineering, auxiliary and sales support in the monitoring, operation and management of Commercial Solar PV Systems.

This role has the primary function of ensuring optimal system performance across the SCS fleet which includes many sub-roles and responsibilities.

The following is a list of the roles and responsibilities that this role entails which may include:

  • Customer Service/Support
  • Responsible for receiving, actioning or re-directing inbound enquiries to the relevant personnel within the company. This can involve requests from customers such as; updating contact details, reports and data, concerns with system performance and general enquiries.
  • Rectification Management and Scheduling
  • Assisting the Service Team in coordinating and managing rectifications on our sites using our ticketing system. This will involve; receiving a job brief, creating a case, coordinating a contractor to attend the job(s), confirming access with the site, confirming all documentation is completed prior to site attendance and ensuring all reports and invoices are received and processed. This also involves scheduling and ensuring annual inspections are being completed for the sites with longterm servicing


 Warranty Management
  • Assisting the Service Team in coordinating warranty cases for existing sites for panels and inverter. This involves coordinating testing to be completed, receiving test results and submitting it to OEMs for approval. This can also involve processing labour and warranty reimbursements with suppliers.


 Customer Success
  • Communicating with our existing clients about any concerns they may have and how we can improve the customer experience and existing solutions.


 General Administration
  • Ensuring general administrative tasks are completed in timely manner with communication being made to relevant personnel within the business. This can include but is not limited to; general reporting, monthly reporting, submitting up to date documentation e and keeping our CRM and ticketing system up to date.


 Procurement
  • Placing orders for materials required on site. Managing and sourcing quotes from suppliers and approving invoices to be processed.
  • Document Creation and Improvement for Processes
  • Assisting the Head of Service in creating and improving internal and external documentation and processes used by SCS.


 Handover from Projects
  • Aiding the Service Team in finalising system details and setting up a PV System onto the internal monitoring systems and database.


 Database Updating
  • Aiding the Service team in updating and finalising system details in the database for new and existing PV systems.


 Service Sales Assistance
  • Reaching out to existing and new customers for the sale of PV System O&M packages. This can include finding new leads or communicating with old customers who have passed their existing workmanship period. Includes using SCS's internal sales CRM.

Key Attributes of the role:

  • Have an understanding of the electricity industry and a sound understanding of photovoltaic systems
  • Have experience with both rooftop, ground mount systems and hybrid solar systems.
  • Be an independent thinker, with an ability to identify procedural and technical issues and suggest workable solutions
  • Be organised and able to work on multiple issues at one time
  • Able to maintain excellent internal and external working relationships, including those with clients, contractors, and suppliers
  • Strong skills in Microsoft Office suite

Benefits:

  • Competitive salary package and career development courses
  • Fantastic work life balance throughout the year however there are two months in the year we require you to 'hit the ground running'
  • You'll be working with an awesome and supportive team

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Frontline Recruitment Full time

    Outstanding opportunity to join an organisation where your professional development will be a focus, whilst providing genuine customer service.This global leader in Medical Device product innovation and after-sales delivery is looking for 2 Service Coordinators to expand their team.1 x Full time permanent Service Coordinator1 x 12 month contract Service...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Teletrac Navman Full time

    If you are motivated by driving customer satisfaction and building relationships, this role in the Service Coordination team may be what you are looking forWHAT YOU WILL DO:As a Service Coordinator, you will report to the Service Coordination Team Leader and be part of a close-knit team. You will have the opportunity to work with clients of different sizes...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia HOBAN Recruitment Full time

    Are you looking for a dynamic and challenging opportunity in service co-ordination within the Health sector? Join our client, a leading Pharmaceutical and Healthcare's Technical Services team as a Service CoordinatorWe are working with a leading provider in specialist medical equipment and this role is based within their Toongabbie NSW site. In this exciting...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Siemens Energy Full time

    Service Coordinator (Controls & Digitalization) About the Role Location Australia New South Wales Sydney Company Siemens Energy Pty. Ltd. Organization Gas Services Business Unit Service Asia Pacific Full / Part time Full-time Experience Level Experienced Professional A Snapshot of Your Day We currently have an opportunity for a Service Coordinator...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia CGC Recruitment Full time

    Family run, independent Fire protection business Excellent progression and upskilling opportunities Please call Patrick at CGC onThe ClientVery well-established Fire Protection business who have been part of the Sydney market for over 40 years. They're an award-winning business who have been protecting properties in NSW since the 1980s.The RoleThey are...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Frontline Recruitment Full time

    Culture first approach. Progression opportunities with ongoing incentives Exciting learning environment with local & global support. Up to $68.5K p/aThis organisation is all about its team cultureOffering a growing business with a great reputation in the community AND in the industry, this incredible global healthcare leader is here to support you in your...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Arjo Italia S.p.A. Full time

    Select how often (in days) to receive an alert: Service Coordinator - Medical Devices - Sydney, AustraliaLocation: Pemulwuy NSW (AUS), New South Wales, AU - Australia Empowering careers at ARJO At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia EST10 Full time

    Detailed Job Description:- $35 per hour + Superannuation | Temporary full time office based role Oversee the daily coordination of service technicians across Sydney Kingsgrove Location Parking available and close to public transportWhat makes this company unique?:This boutique provider of security and IT services has been established for 20 years and proudly...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Howard Recruitment Full time

    The CompanyWith over 30 years experience in the NSW market, our client provides electrical construction and maintenance solutions to a range of clients throughout the region. They currently have a strong reputation within installation and a solid client base for service. Their ability to provide innovative quality solutions to their clients coupled with a...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Conceptcare Full time

    Concept Care Disability Solutions Pty Ltd Aged & Disability Support (Community Services & Development) Full time Add expected salary to your profile for insights Join Our Award-Winning Team at Concept Care Disability SolutionsLocation: Gregory Hills, Sydney, NSWOpen the door to boundless success and personal growth with a winning blend of compassion and...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Phoenix Source and Select Full time

    Leader in construction machinery Immediate start Career progression Ongoing training and support Close knit cultureThe role:The primary purpose of this role is to promote, develop and sustain outstanding customer relationships offering a range of services, guidance, coaching, remedial support and support to all clientele in general thus fostering a sound...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia talent focus Full time

    up to $75k + Super Blacktown Location To start ASAPOur client is a leading global company that prides itself on specialist machinery and equipment and is seeking to expand its team with the inclusion of a Service Coordinator for their Sydney Office.Reporting to the Customer Care Manager, you will act as the first point of contact representing the client and...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Talent Focus Recruitment Full time

    Call Centre & Customer Service Customer Service Sydney Permanent / Full Time 20/1/202 Smithfield location Fulltime Permanent Up to $65k + Super + bonusTalent focus is recruiting for a Service Coordinator role with a well-established automotive parts company based in South Western Sydney. Smithfield location Fulltime Permanent Up to $65k + Super + bonus To...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Howard Recruitment Full time

    Building & Construction Other Sydney Permanent 30/5/2024 The CompanyWith over 30 years experience in the NSW market, our client provides electrical construction and maintenance solutions to a range of clients throughout the region. They currently have a strong reputation within installation and a solid client base for service. Their ability to...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia people2people Full time

    Monday to Friday (NO WEEKEND WORK) WFH flexibility Opportunity for fast tracked growth and progressionThe CompanyEstablished in 2019 and taking the renewable energy world by storm, this company is an operational powerhouse. Helping Australians make the move to renewable energy and creating a greener more cost-effective future.Based in the Northern Suburbs of...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Matched Recruitment Full time

    Kickstart your career with one of the best fire businesses in Australia Schedule works and coordinate a team of Technicians across highprofile sites Ongoing career progression into Account Management on offer over timeWe are currently partnered alongside one of the most reputable fire businesses in Australia who are well-known in the industry by many and are...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Roc Consulting Full time

    Scheduling & coordinator role in the construction industry Autonomous role with real responsibility and career progression Great company culture & new office location in RydalmereThe CompanyThis company is an Australian owned leader in the building industry. They manufacture and import a range of niche building products which are sold direct to customer and...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia AIR Recruitment Full time

    Our client is a national Disability Services provider committed to providing people who have disabilities with quality and individualised support services through supported accommodation, day programs and in home care, to allow them to achieve their life goals. Due to continuous growth, we are seeking a Service Coordinator to join their team in...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Wärtsilä Full time

    Service Coordinator:Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value...

  • Service Coordinator

    1 week ago

    Sydney, New South Wales, Australia Polyglot Group Full time

    DATE POSTED24/05/2023JOB REFERENCE ID16129LOCATIONSydney, AustraliaGENERAL JOB DESCRIPTIONBecome part of a multinational leading company as their new Service Coordinator / AdministratorKEY FACTS International company specialised in food technology and committed to sustainability Join a company whose products reduce food waste and the use of plastic Perfect...