Client Liaison Associate

1 week ago

Brisbane, Queensland, Australia Queensland Urban Utilities Full time

There's No Us Without U. Care with Us, for Today and Tomorrow
There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. That's why we are driven by the pursuit of scientific discovery and innovation. Our dedicated labs to push the boundaries of knowledge and advance the frontiers of science. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. Come and shape our future with us and make a real and lasting impact across our teams.

Your Opportunity
We have a new vacancy for a
Client Liaison Associate in our
Environmental & Industrial Group.


The Group contributes to Urban Utilities' purpose and vision by protecting the environment and public health through our core treatment services; being prepared for the future through the treatment solutions and growth opportunities of tomorrow; and enabling economic growth and prosperity through our customer and developer services.


Situated as our scientific labs in Darra, his role has responsibility to manage and coordinate SAS commercial customers (internal and external) to ensure the desired performance and quality outcomes for SAS and its customers.

This includes providing a range of business support functions that relate to SAS' customers as well as supporting the Client Liaison Officer and Business Enablement team

Some of your accountabilities will include:

  • Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns.
  • Contribute to the understanding of customer segments, trends, needs, and expectations by reporting and providing feedback on client interactions.
  • Provide a quality service to customers while identifying opportunities to secure new business or support retention.
  • Set clear objectives for each sales call; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.

About You

  • Senior Secondary Certificate of Education or equivalent
  • Can builds strong customer relationships and delivers customercentric solutions.
  • Familiarity and experience in an operational laboratory is essential experience for this role.

Why Urban Utilities?
At Urban Utilities, the work we do is about so much more than the bottom line.

We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim.

As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment.

From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.


Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.


We know the chance to thrive, and progress comes hand in hand with the support to balance work with life.

So, you'll access an increasingly diverse range of benefits and initiatives that'll help you bring the best you.

Speaking of which, here's just a sample of the benefits we offer our team:

  • Generous Salary Packaging options, including novated leases
  • Corporate discounts across Health insurance, technology and more
  • 18 weeks of paid parental leave & 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with family and friends
  • Flexibility at UU depends on the type of work you do but could include options such as, 9day fortnights and flexible days. Talk to us about what flexibility means to you
  • Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

How to apply

Please note:

applicants will be required to undergo a Pre-employment medical & National Police History Check as part of the recruitment process for this role.


Advertised: 22 Nov 2023 E. Australia Standard Time

Applications close: 07 Dec 2023 E. Australia Standard Time

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