System Analyst

2 weeks ago

Melbourne, Victoria, Australia Service Stream Full time
Primary Location

Melbourne, VIC
Job Description Summary

An exciting opportunity has arisen for a System Analyst to join Service Stream in our Corporate sector, based on Collins Street, Melbourne
About the Role

Nature of position:
Permanent, Full Time

Location:
Melbourne, VIC

Reporting Line:
Head of IT Delivery & Operation field Solutions

Key Responsibilities:

  • Prompt logging, analysis, and resolution of reported incidents.
  • Diagnose and resolve technical and user identified issues or defects with predefined solutions within agreed SLA
  • Providing outstanding customer service to internal and external clients.
  • Ability to work independently, or as a member of a team, requiring mínimal supervision to deliver support within the agreed timeframe, meeting, or exceeding quality expectations.
  • Be able to learn any additional systems or technology as needed
  • Ability to interact with various stakeholders in an effective manner
  • Knowledge and skills in supporting of COTS products based on Oracle, Microsoft, etc such as Oracle Field Solution Cloud, Microsoft Dynamics, etc
  • Excellent skills in SQL and PL/SQL
  • Knowledge in Java Script, HTML/ CSS will be advantageous
  • Knowledge of Integrations, sFTP, File Handling, Error Handling, APIs will be an advantage as well
  • A drive to learn new skills and understand how systems work.
  • Ability to thrive in an environment often presenting new challenges.
  • Ability to manage personal workload and identify priorities for best outcomes.
  • Excellent verbal and written communication skills including process documentation
  • Work with the other team members in a collaborative manner
  • Functional knowledge of Telco or Utilities domain is an advantage
  • Early availability is an added advantage
About You

  • Project management and Agile framework certificates are preferred but not mandatory


In return for your commitment, we will support you to achieve your personal best, enrich your career and work as a team to create positive legacies you can all be proud of.

About Us


ServiceStream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries.

We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.

ServiceStream is committed to building a workplace culture that values diversity and inclusion.

We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities.

ServiceStream are a signatory to the Veterans Employment Commitment.

We value the skills and experience of ex-ADF members and their partners and will strongly consider veterans who meet the key criteria for our employment opportunities
Department

GBIS
How to Apply

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