Managed Application Services Analyst

2 weeks ago

Melbourne, Victoria, Australia Evotix Full time
We are looking for a Managed Application Services Analyst to join our team
  • Are you passionate about building trust with clients to support their technical trouble-shooting concerns?
  • We are looking for someone who is highly driven, determined, and self-motivated to join our Professional Services team
Who We Are:
At Evotix, we use our 25+ years' experience to create dynamic EHS and sustainability solutions that empower our customers to protect people's lives, communities, and the planet. Based in Chicago, London and Perth, we develop technologies that transform management of the world's most critical EHS and sustainability challenges.
Our commitment to mobile first, human-centric design is what sets us apart. We bridge the gap between people and technology with functional, intuitive software and a team that's focused on mutual success.
Whether you prefer a ready-to-use solution or one tailored specifically to your business, our approach helps you transform your health, safety, training and sustainability management. Our EHS technology experts work closely with you to ensure fast initial deployment, with long term success.
At Evotix we are a strong team with a powerful ethos and big ambitions. People join us because they are up for a challenge and want to make a difference – sharing a passion for our mission and a focus on "getting it done".
We're informal and open, whether we're sharing ideas on the office floor or jokes at regular team-bonding events.We proudly promote diversity, as one of the few tech businesses that isn't disproportionately male dominated.We're unconventional – we embrace bold thinking, new perspectives and curiosity.We're radically candid – we regularly give and embrace feedback so we can take a step forward each month, together.

Think you're a fit for Evotix?
The primary objectives and responsibilities of a Managed Application Services Analyst includes:
  • Consult with clients and deliver analysis of Evotix's software impact totheir goals or initiatives;
  • Take ownership of client requests, working within Implementation and Managed Services team to deliver solutions that meet or exceed client expectations;
  • Creatively and consistently communicating the value of our products and services to client base;
  • Proactively identify at-risk clients to the Customer Success team;
  • Proactively communicate with Customer Development Representatives to identify up-sell opportunities within current client base;
  • Work as a member of a multi-disciplinary team fostering teamwork and communication throughout the project lifecycle;
  • Operate within the helpdesk team to quickly and accurately determine the likely cause of configuration or software issues, and provide a suitable solution to the identified issues;
  • Ability to communicate technical concepts clearly and effectively to a range of business users;
  • Configure solutions using Evotix software to suit client specific business process needs;
  • Undertake unit testing of all configuration and technical work completed;
  • Participate on system testing within Quality Assurance team as instructed by Management;
  • Provide product training to customers when required on Evotix software suite.

What you'll bring to the table:
  • Proven experience in a customer implementation role strongly preferred, especially leading the implementation of software solutions including requirement gathering, training, and migration.
  • A strong understanding of software implementation methodologies and an ability to interpret client needs;
  • Proven experience of communicating technical concepts clearly and effectively to a range of business users is critical to success;
  • Extensive experience in delivery of software solutions to blue-chip clients;
  • Degree qualified (preferred), with a preference for a background in IT, project management or business management;
  • Ability to communicate effectively to stakeholders, both verbally and written;
  • Ability to negotiate with clients effectively;
  • High level interpersonal, project management, communication, and problem-solving skills;
  • Demonstrated ability to listen carefully to truly understand client needs and concerns.

What we can't live without:
  • A self-directed, rapid learner with high drive and determination;
  • Collaborative – maintains strong internal relationships and acts as a critical linkage between stakeholders and technical teams;
  • Strong communicator and influencer – both written and verbal;
  • Detail-oriented – maintains insight into technical features and capabilities of the product;
  • Highly determined with a positive attitude
Why you should apply to Evotix:
  • At Evotix, we are all pioneers, leading the charge in transforming health and safety. By joining us, YOU can make a difference.
  • Work perks include:
    • Competitive base salary
    • Quarterly company performance bonus
    • Quarterly Mental Health days
    • Birthdays off
    • Annual Leave
    • Hybrid schedule Have the luxury of working from home AND connect with your team in the office
Wanna be a superhero? Put on your cape and join us

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