Area Manager Vic

1 week ago

Melbourne, Victoria, Australia Ingenia Communities Full time
You might not have heard about Ingenia before, and we tend to fly under the radar.

Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets.

We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.


About the Role

  • An opportunity for an Area Manager to provide leadership that drives positive resident experiences, staff engagement and optimises the value of Ingenia's residential assets.
  • This opportunity will oversee a number of sites and their respective Community Managers across VIC and Northern NSW including 5 sites in VIC and 2 sites in NSW.
  • This is a great opportunity for an experienced leader driven by a passion for enhancing team member and customer experiences and elevating the visibility of individuals across the organisation.
  • We are looking for an individual eager to lead with empathy, inspire collaboration and amplify the impact of our service delivery throughout the business.

Accountabilities

Asset Management and Enhancement

  • Work with the Regional Manager implement business strategic plan for each asset.
  • Drive improved cash flow and profit performance for the portfolio including maximising and growing permanent site yield, and average sales price whilst efficiently managing the cost base.
  • Ensure a consistent and harmonious engagement with residents and their families, as well as building key relationships with key local/statebased stakeholders.
  • Ensure the successful delivery of resident activities and internal promotional activities.
  • Work with Regional Manager to formulate annual capital plans for portfolio to improve value of asset, including management and maintenance of lifecycle costing program.

Relationship Management

  • Collaborate with key internal stakeholders (including Marketing, Development, Acquisitions and Finance) to maximise revenue and business development opportunities.
  • Actively drive positive relationships with external stakeholders, agencies, suppliers and contractors.

Leadership

  • Ensure that direct reports have a clear understanding of business objectives and accountabilities and develop and maintain staff engagement.
  • Actively recruit and induct new team members.
  • Carry out performance management, counselling and disciplinary action of direct reports.
  • Create an environment that rewards and recognises individual and team performance

Financial Management

  • Provide feedback and support to the Regional Manager to set annual budgets and planning.
  • Monitor and review the performance of each community and implement strategies to overcome underperformance.

About You

  • Strong focus on enhancing the customer experience.
  • Demonstrated experience optimising the employee experience to achieve positive commercial outcomes.
  • Strong interpersonal and communication skills, confident and proficient at dealing with people at all levels.
  • Previous experience/background in hospitality, workplace experience, and/or community living.
  • Strong computer literacy skills.
  • Ability to identify and implement opportunities.
  • Strong negotiation and influencing skills with the ability to think and operate laterally within the business.
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