Area Manager Dexus Vic/qld

1 week ago

Melbourne, Victoria, Australia AccorHotels Full time

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,000 hotels and 10,000 restaurants and bars.

The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces.

Accor thus has a portfolio of incomparable brands, led by more than 300,000 employees around the world. More than 65 million members benefit from the group's complete loyalty program, ALL - Accor Live Limitless.

**_

Accor is transforming the workplace experience of tomorrow by delivering the day-to-day hospitality needs of leading Corporate Office Towers and Partners in Australia.

Taking our Heartist Culture beyond the walls of our hotels to animate the everyday office experience inspired by our Hotels._**We are searching for incredible talent to join our Workplace Services team in the position of
Area Manager, Workplace Services, VIC/QLD, based in Brisbane or Melbourne.

Reporting to the State Operations Manager, VIC/QLD/SA, Workplace Services, you will be responsible for leading our services for our client on a regional level, driving strategic performance and people led outcomes across an estimated 20 buildings and 30 team members.


Key duties of this role include, but are not limited to the following:

  • VIC/QLD role can be Melbourne or Brisbane based, commencing in June;
  • Responsibility over the strategic planning & coordination of Accor's service delivery to our office assets ensuring compliance with Accor's contractual obligations;
  • Guide and support your Customer Experience Managers in the development of Quarterly and Annual Customer Engagement plans and activation calendars ensuring adherence to asset budgets;
  • Responsible for talent management across region including recruitment;
  • An inspirational leader who knows how to drive passion and engagement with their teams.
  • Adherance and leadership over quarterly asset activation briefs and budgeting;
  • Deployment of best practice tools, participation in CX training to team, Heartist Engagement and quality assurance programs.
  • Daytoday operational support ensuring compliance with Accor policies and procedures;
  • Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions. Highly visible leadership is imperative to the success of this role;
  • Act as an Accor ambassador, aiming to enhance the company's image and market reputation, internally and externally supporting in tenders submissions & pitches as required;
  • This role will require occasional business travel to fulfil the requirements of the role.

To be successful in this role you will:

  • Demonstrated experience in critical account management, leveraging relationships and partnerships to drive customer outcomes;
  • Strong passion for people, curating experiences for others and in leading premium service delivery with a proven record of innovation and animation;
  • Minimum 5years Senior Leadership experience within hospitality environments such as a Junior General Manager, Director of Events or Executive Department Head;
  • Demonstrated experience in coordination & planning of activities and events with seamless operational delivery
  • Demonstrated administrative and analytical capabilities;
  • An ability to identify top talent, harness their potential and provide development opportunities that drives customer outcomes.
  • Preferred qualifications in Hospitality Management or related field;
  • Proven experience in fostering and leading strategic commercial Partnerships for mutual benifit;
  • Strong and demonstrated administrative acumen with an ability to transfer ideas and strategy into professional documents.
  • Previous hospitality experience managing at a fivestar level is essential.

What's in it for you:

  • An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor;
  • Ability to really contribute and feel pride in knowing you have made a difference in the transformation and strategic growth of this newly establishe division of Accor;
  • Highly Attractive salary benift and KPI'd bonus scheme
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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