Technician, Audio Visual Support

1 week ago


Melbourne, Victoria, Australia Deakin University Full time

Job no: 538915

Work type:
Casual

Location:
Melbourne - Burwood

Categories:
Information Technology, Technical

Casual Hourly Rate:
HEW 6 Casual: $ % Superannuation

Employment Type:
Casual

Location:
Melbourne Burwood Campus

About the Role:


Supports the large and complex audio-visual infrastructure, with a focus on the provision of responsive customer service in resolving faults, and the timely completion of service requests within agreed service levels.

Improving audio visual service quality and operational processes to improve the performance of audio-visual equipment and proactively address faults and facilitate repairs when failures occur.

Configures and install various audio-visual devices and services and assist with the development of audio-visual support procedures.

To be successful, you'll have:

A Degree with subsequent relevant experience; or

  • An equivalent combination of relevant experience and/or education/training. (audio visual services)
  • Experience maintaining audio visual technologies in an enterprise environment, with extensive experience monitoring and troubleshooting complex audiovisual platforms
  • Audio visual engineering experience with an understanding of audiovisual protocols
  • Audio Visual Certified Technology Specialist or equivalent industry certification (Desirable, not essential)

Your key responsibilities will be to:

  • Provide a responsive customer service to resolve network faults and issues within agreed service levels
  • Support and schedule maintenance of audio-visual services located across all campuses
  • Provide high quality support to AVN customers in fault resolution and service request provisioning
  • Seek feedback from clients regarding their satisfaction and perspective with products or services received, respond to feedback with openness and transparency and seek to identify ways to better service the customer
  • Provide ethical advice to clients that address underlying issues, promoting valueadding insights and recommendations
  • Build new and productive relationships with a diverse range of potential students, stakeholders or key and influential individuals both inside and outside the University
  • Develop and implement practical, accessible solutions based on stakeholder needs
  • Strive for excellence and consult regularly with clients to clarify who requires the information, the purpose for which it is required, criteria for success and where and when advice and recommendation is required
  • Communicate with confidence using examples and the most appropriate influencing technique for a given situation to increase understanding and support
Applications for this position close on
25/05/2023.

About us:


The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds.

For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities.


We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka.

Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics.


As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia's economy.


Advertised: 02 May 2023 AUS Eastern Standard Time

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