Team Leader

7 days ago


Gold Coast, Queensland, Australia Transport and Main Roads Full time

As a Team Leader (Gold Coast) you have a customer-centric approach to your work and are passionate about leading a team that are committed to solving your customers business problems and issues.


Here are some of the activities you can expect to be doing:

  • Coordinate and supervise the delivery of first and remote second level Information Communication and Technology (ICT) support for approved software and hardware for the department in accordance with Standard Operating Environment (SOE) and Standard Desktop guidelines.
  • Provide leadership and coordinate the activities of the team to deliver enhanced customer outcomes.
  • Manage client interactions/relationships to ensure a high level of client satisfaction.
  • Develop local operational policies, practices and standards documentation in accordance with quality management principles.
  • Maintain an uptodate knowledge and understanding of the department's business activities, ICT environment, and developments and trends in information communication technologies.
  • Manage the development and implementation of local ICT projects, identify opportunities and make recommendations for possible improvements.
  • Manage all people aspects the team including performance appraisal and performance management.

About you:

You have empathy towards your team and customers and a keen interest in solving business problems. You're driven, committed and passionate about leadership and management. You're authentic and dedicated to ensuring you guide your team to work in an effective and efficient manner. You are pro-active and solutions focussed, and you enjoy learning about and growing your own leadership capability.

Benefits and perks of the role:

  • Flexible Permanent full-time role.
  • Generous superannuation and leave options including 17.5% leave loading paid as a lump sum yearly.
  • Health and wellbeing program which includes a yearly gym and fitness reimbursement.
  • Vast learning and development options including study and research assistance schemes.
Applications to remain current for 12 months.

Job Ad Reference:
QLD/493505/23

Closing Date:
Monday, 26 June 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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