Customer Contact Centre Manager

1 week ago

Melbourne, Victoria, Australia Frontline Recruitment Full time

About the company


This is an exciting opportunity for an experienced
Customer Contact Centre Manager to join a rapidly growing organisation who are renowned industry leaders in supporting their customers with their charging outcomes The growth of the business is exponential with lots of exciting projects coming up.

You will be managing a team and be responsible for ensuring that the successful day to day operations and running of their customer centre as well as creating and setting up the team and processes.


About the role


If you are looking for job security with a successful and growing Australian company, then this is the role for you Reporting directly to the Delivery Manager of the business and working with Operations as well as the wider Production team, you will have autonomy in this role and be provided with a supportive team environment with training & development opportunities.

Your success in this role will be determined by your attitude, work ethic & attention to detail skills.

Key Responsibilities

  • Creating processes for the call centre team responsible for establishing and managing the customer centre team.
  • Overseeing the supervision of a team of 4 staff and proactively managing and coaching this team
  • Providing schedules for workers
  • Adhereing to the higest of customer standards for resolutions
  • Good decision making in response to high pressure situations and more

Skills & experience
-
2 + years in Team Leader or Customer Call Centre Manager role:

  • Ability to work with leadership & senior management as well as liaise with external contractors & suppliers
  • The ability to think outside the box, drive change and improvement and born leadership skills are essential for this role

Culture
This company provides stability and has a great culture with no egos The company culture is very supportive.

You are encouraged to put forward ideas and most importantly you will be listened to If change needs to happen, it happens quite quickly.

As an employee your skills are acknowledge, trusted and respected.

Benefits


This organisation is big on promotions and development within the business so there is opportunity for career advancement across teams as well as into more senior positions.

The role is standard business working hours, although there is also room for flexibility as well as working from home a few days a week There will be lots of upcoming projects and work for the business in general, so working overtime when needed is required.


About us
Alternatively, for a confidential discussion, please contact
Desiree Taylor at
Frontline Construction Australia on

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