Aps5 Guidance Officer

1 week ago

Greater Adelaide SA, Australia Chandler Macleod Full time

Location

  • Adelaide, South Australia
-
Category

  • Health
-
Salary
- $55.24 AUD - $55.24 AUD Hourly
-
Posted

  • 11Mar2024
-
Work type

  • Casual/Temp
-
Contact

  • Teresa Zanatta
-
Reference

  • BH158117
-


MANDATORY:
AUSTRALIAN CITIZEN required to work within Federal Government



APPLICATIONS CLOSE:
2pm Thursday 21st of March 2024.

Our Federal Government Agency which supports a better life for hundreds of thousands of Australians with a significant and permanent disability and their families and carers. Is seeking to engage in an APS5 Guidance Officer
for a 12-month assignment with potential extension in Adelaide.

About the Team

The Service Guidance and Practice Branch is responsible for presenting Agency policy, improvements and system enhancements in clear operational guidelines to support the Agency's front line (National Delivery).

This guidance enables front line staff to make consistent decisions and participants to have choice and control over their lives.

The branch also develops content for participants and external stakeholders to support Our Guidelines, including letters, forms, factsheets and guides to what the Agency does and does not fund.


About the Role
The APS5 Guidance Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position.
The position will be required to undertake activities and tasks using available information where options are not always evident.

It will be required to perform procedural, clerical, administrative and operational tasks that supports and contributes to Agency's objectives to "build a world-leading Agency".

The APS5 Guidance Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.


Key skills required for role/s:

  • Excellent communication skills and ability to work collaboratively with internal and external stakeholders and represent the work area in relation to guidance development.
  • Ability to interpret and draft policy and procedural information into clear and easy to understand guidance material.
  • Ability to write documents in Plain English
  • Ability to develop and update documents to include the process steps for our Customer Records Management System
  • Ability to manage multiple priorities while maintaining high work standards and accuracy, meeting defined timeframes and performing other duties as requested.
  • Ability to work under limited direction, guided by policies, accepted standards and precedents.
  • Understanding of the NDIS and the NDIS Act 2013

Desirable skills to haves for the role/s:

  • Experience working in Confluence platform and JIRA project management tool

Responsibilities of the role include but are not limited to:

  • Researching, drafting and updating internal and external guidance with a participant focus that reflects the Agency's policy positions and meets agency's plain English and accessibility standards.
  • Interpreting the policy and legislative environment the branch operates in, including understanding and translating the Agency Act and Agency Rules into Our Guidelines.
  • Developing or updating guidance material in response to participant and external stakeholder feedback.
  • Understanding the key stages of the participant pathway, specific participant cohorts and technical processes within SAP CRM and PACE business system requirements.
  • Providing service delivery knowledge and advice about procedural guidance, practice implementation and operational matters as needed to support an improved participant experience.
  • Contributing to continuous improvement, maintaining best practice and innovation in the branch.
  • Managing multiple priorities while maintaining high work standards, governance protocols and accuracy, meeting defined timeframes and performing other duties as requested.



APPLICATIONS CLOSE:
2pm Thursday 21st of March 2024.

What's in it for you?
-
Position located in
Adelaide
:

-
APS5 $55.24/Hourly + super:

-
Temporary contract for 12 months, with possibility to extend:

-
Standard Hours or work
Monday to Friday, 8:30 am till 5:00 pm 7 & 1⁄2 hour days 5 days a week.(

NOTE:
the key responsibilities of the role are based on current priorities and may change over time)
**It is highly desirable that the successful applicant understand or lived experience in the field of disability.

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