Contact Centre Consultant

2 weeks ago

Mackay Regional, Australia World Vision International Full time

Job no:
Work type: Permanent
Location: VIC - Metro
Categories: Call Centre & Customer Service

We are currently looking for a Contact Centre Consultant to join our fantastic team on-site. We need someone who will excel at building positive and valuable relationships between World Vision Australia (WVA) and our supporters.

This role involves engaging with supporters in a way that fosters long-term loyalty and maximizes opportunities to advocate for the children and communities served by WVA.

You will interact with our supporters through various channels to raise awareness, educate them about WVA programs, address concerns, and secure monthly donations.

Location: Burwood East, Victoria, 3151

Benefits: Onsite café, free secure parking, salary packaging benefits, onsite gym, close to shops and tram, access to Reward & Recognition Program, and monthly prizes

Hours: Monday to Friday daytime shifts (8.45am-5.00pm / 9.45am-6.00pm)

* Must be available for 2 weeks of full-time training in the office *

Why choose us

  • Make a real impact on the world by using your service & communication skills to engage, raise awareness, provide information, and educate our Supporters to support important causes.
  • Secure job environment, currently hybrid with a balance between office and remote work days, prioritizing work/life balance.
  • Receive comprehensive training and ongoing development opportunities.
  • Supportive leaders who collaborate with you to help you reach your goals.
  • Be part of a positive team atmosphere.
  • Celebrate your achievements and share successes with colleagues.

A typical day involves

  • Making inbound/outbound calls, utilizing your rapport skills to make interactions personal for raising donations and retaining supporters.
  • Engaging in healthy competition to achieve KPIs.
  • Handling supporters' objections effectively during conversations.
  • Providing support and training as needed.
  • Participating in team huddles to stay informed.
  • Enjoying light moments with teammates and sharing success stories.
  • Collaborating with your Team Leader to enhance the supporter experience.

About you

  • Preferably have sales or call center experience.
  • Demonstrate resilience and ability to work in a fast-paced environment.
  • Driven to consistently deliver results.
  • Excellent communicator and storyteller with a natural conversational flair.
  • Positive attitude, eagerness to learn, and willingness to grow with the organization.
  • High proficiency in technology.

Working for World Vision

Working for World Vision means contributing to a better world. It's a rare opportunity to feel that your work has a meaningful impact. Join a team that is dedicated and fearless, where job satisfaction goes beyond monetary rewards.

Selection process

Please note that interviews will commence soon, and the position may be filled before the closing date.

We value diversity and welcome individuals from different cultural backgrounds. We prioritize the safety of children through our rigorous recruitment procedures and commitment to providing a secure environment. All successful candidates will undergo necessary pre-employment checks, including a criminal record check. Ongoing supervision, support, and training are provided to staff and volunteers working with vulnerable children.

About World Vision

World Vision is an organization that enables everyday Australians to make a significant impact on children's lives through relief, development, and advocacy efforts.

Advertised: 24 May

World Vision Australia is committed to transforming lives by addressing the root causes of poverty and actively supporting Aboriginal & Torres Strait Islander communities in alignment with our Reconciliation Action Plan. We are a member of the Australian Council for International Development (ACFID) and adhere to its fundraising standards and codes of conduct.

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