Customer Service Representative
2 weeks ago
Job Description
Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 56 points of presence across Victoria, South Australia, and Tasmania We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about health and fitness, energetic, love what they do, and are committed to helping our team and our members succeed
The opportunity:
Our team in Tasmania is expanding and has an exciting opportunity for a Customer Service Representative to join the team on a Full-Time basis.
The Customer Service Representative is responsible for delivering exceptional customer service, handling member queries and providing accurate and timely information regarding products and services offered by Zap Fitness 24/7
If you have a willingness to learn and a can-do attitude, we will provide you with the training to succeed and the chance to feel like one of our tight-knit team from day one.
Key duties and responsibilities:
- Consistently achieving the daily minimum payment recovery target in line with the requirements of the business;
- Regular interaction with key internal and external stakeholders and parties to build sustainable relationships through open and interactive communication;
- Maintain strong phone contact handling and active listening skills;
- Ability to multitask, prioritise and time manage effectively, demonstrating a high level of adaptability and flexibility;
- Contribute to all team efforts by accomplishing set KPIs whilst demonstrating the ability to work with minimal supervision.
- Complaint handling and call resolution
- Provide accurate and timely information regarding products and services offered by Zap
- First point of call for member queries and complaints
To be successful in this role you will have:
- Strong influential and relationship building skills
- Effective time management skills and ability to manage conflicting priorities.
- Ability to promote a strong working relationship with all club team members
- Effective verbal and written communication skills
- Creative and innovative to visualize all steps necessary to accomplish desired results
- Belief that outstanding customer service is the key to success
Skills/experience:
- 1 year working within a call centre environment
- Previous experience in Customer Service
In return we offer you:
- Competitive hourly rate and fun working environment
- FREE gym membership to be able to practice what you preach
- Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards.
- Build your career with ongoing training and development, including access to our Gold Cert program.
- Access to career opportunities with Asia Pacific's largest diversified fitness group.
About Fitness and Lifestyle Group
Fitness and Lifestyle Group (FLG) is Asia-Pacific's largest diversified fitness, health and wellness group, headquartered in Australia. FLG exists to make a meaningful, positive impact on people's lives through innovative and diversified fitness, health, and wellness offerings across physical and digital platforms. Put simply, our purpose is to empower our global community to live stronger and happier lives.
Our portfolio of globally recognised brands includes Fitness First Australia, Barry's, Goodlife Health Clubs Australia and Jetts. With over 500 physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand in addition to its on-demand digital health and fitness programs, FLG currently helps almost a million people live healthier and more active lives.
Our Commitment to Diversity and Inclusion:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.
We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
Apply Now
Please click 'Apply' to submit a resume and cover letter that details your experience and achievements.
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